Senior Support Worker (Senior Coach)

Blue Octopus; Swindon; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading housing provider in Swindon is seeking a Senior Support Worker to deliver inspiring, strengths-based support to vulnerable customers. The role involves leading a team, managing caseloads, and ensuring quality support in areas such as finance, mental health, and employment skills. This is an excellent opportunity to make a significant impact on people's lives and promote their journey towards independence.

Qualifications

• Experience working with vulnerable young people with support needs.
• Experience in caseload management focusing on customer outcomes.
• Ability to work under pressure and on own initiative.

Responsibilities

• Deliver person-centred support and lead a team of Support Workers.
• Manage a caseload of customers and support them through their journey.
• Conduct interviews, assessments, and induction of new customers.

Skills

Leadership

Communication

Education

Level 3 qualification in Health & Social Care

Tools

Microsoft Office

Job description

40 hours per week

Hazelmead House is an established housing project for people recovering from mental health issues. Set in Swindon’s old town, it's close to all amenities and the town centre.

As our Senior Support Worker (Senior Coach), you will deliver person-centred, strengths-based support and lead and inspire a team of Support Workers to do the same.

You and your team will manage a caseload of customers through their journey, supporting and encouraging them to tell us about their aspirations and realise their potential. You will manage referrals into the service, undertake interviews and assessments, and notify potential customers of the outcomes of these activities. You will also induct new customers into the service and deliver quality, outcome focused support sessions in both one-to-one sessions and group sessions, to include sessions on finance and budget management, healthy relationships, mental health and wellbeing and employment skills. Nothing is more rewarding that seeing a customer’s journey through from arrival to leaving us for a more independent setting after they have worked with us to reach their goals. We are really passionate about watching our customers flourish into adults living independently

The ideal candidate will:

• Hold a Level 3 qualification in Health & Social Care (or equivalent).
• Be an inspiring, motivated and supportive leader.
• Have proven experience of working with vulnerable young people with support needs.
• Have proven experience of caseload management, with a clear focus on outcomes for customers and their wider community.
• Have working knowledge of housing and benefits advice.
• Have excellent communication skills, with the ability to work in a professional manner with a number of different agencies.
• The ability to work under pressure and on own initiative.
• IT literate and able to use Microsoft Office packages.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to#DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.