Senior Support Worker (Gore Grange Care & Wellbeing Centre)

Age Concern Hampshire; New Milton; Hybride; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

23 days holiday + bank holidays

Pension scheme

Enhanced DBS paid

Blue Light Card

Supportive work environment

Résumé du poste

Age Concern Hampshire seeks a compassionate Senior Support Worker for our Gore Grange day care centre. You will provide person-centred care to older adults, lead a team of support workers, and assist in care planning and safeguarding to ensure high quality day services.

You will mentor staff, manage inductions and supervise rotas, while maintaining accurate records and promoting dignity and wellbeing in every client interaction.

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or equivalent is essential.
• Experience in care settings with older adults, including dementia.
• Sound knowledge of dementia and its impact on individuals and families.
• Experience supervising or supporting others in a care environment.
• Strong communication in verbal and written form.

Responsabilités

• Provide person-centred care to older adults attending the day centre according to care plans.
• Assist with personal care, mobility, medication administration and daily living activities.
• Plan and lead meaningful activities including dementia-friendly approaches.
• Lead and mentor support workers; assist with rotas and staffing coverage.
• Contribute to care plans, risk assessments and maintain confidential records.
• Promote safeguarding and report concerns per procedures.

Connaissances

Communication skills

Teamwork

Empathy

Patient-focused

Formation

NVQ/QCF Level 3 in Health and Social Care or equivalent

Description du poste

We are looking for a compassionate, experienced and proactive Senior Support Worker to join our Gore Grange day care centre, which provides high-quality day services for older adults. This is a rewarding senior role in which you will support clients to live fulfilling, dignified lives while also providing hands‑on leadership to the wider support team.

Key Responsibilities

Direct Client Support

• Provide person-centred care and support to older adults attending the day centre in line with individual care plans.
• Support clients with personal care, mobility, medication administration and daily living activities as required.
• Plan, facilitate and lead meaningful activities tailored to clients’ interests, abilities and wellbeing — including those adapted for people living with dementia.
• Use recognised dementia-friendly approaches (such as life story work, reminiscence, and sensory activities) to promote engagement and reduce anxiety or distress.
• Build trusting relationships with clients, treating each person with dignity, respect and warmth.
• Monitor clients’ physical and emotional wellbeing throughout the day, escalating any concerns promptly.

Leadership and Supervision

• Act as a role model for support workers and volunteers, demonstrating best practice in dementia care and person-centred approaches.
• Support the induction, mentoring and day‑to‑day supervision of support workers
• Assist the Manager and Assistant Manager in organising rotas, delegating tasks and ensuring adequate staffing coverage as required.
• Lead the team in the Assistant Manager’s absence ensuring safe and effective service delivery at all times.

Care Planning and Record Keeping

• Contribute to the development, review, and updating of individual care plans and risk assessments.
• Maintain accurate, timely, and confidential records in accordance with organisational policies and data protection legislation.
• Liaise effectively with families, carers and social workers to ensure continuity of care.

Safeguarding

• Act as a safeguarding champion within the team, promoting a culture of openness and vigilance.
• Recognise and respond appropriately to signs of abuse, neglect, or deterioration in wellbeing, following safeguarding procedures and reporting obligations.

Health, Safety and Compliance

• Adhere to all health and safety policies, infection control procedures and food hygiene standards.
• Assist in completing audits, incident reports, and quality improvement activities as directed.

Essential Requirements

• Minimum NVQ/QCF Level 3 in Health and Social Care (or equivalent), or working towards this.
• Demonstrable experience working in a care setting with older adults, including people living with dementia.
• Sound knowledge of dementia and its impact on individuals and families.
• Experience of supporting or supervising others in a care environment.
• Strong communication skills — verbal, written and interpersonal.
• A patient, empathetic and reliable approach to care.
• Ability to work flexibly as part of a team.

Desirable Requirements

• A recognised dementia qualification
• Experience facilitating therapeutic or recreational activities for people with dementia.
• First Aid certificate.
• Knowledge of CQC regulations and quality frameworks.

Our Values

We are committed to providing a safe, welcoming, and stimulating environment for all our clients. We expect all staff to uphold the values of respect, inclusion, compassion, and continuous improvement in everything they do.

This job description is not exhaustive and may be amended in consultation with the post-holder to reflect the changing needs of the service.

WHAT WE OFFER

• An environment where all roles make a real difference to peoples’ lives;
• Competitive salary;
• 23 days paid holiday per year plus bank holidays;
• A supportive and dedicated work environment.

You will also receive the following benefits:

• An environment where all roles make a real difference to peoples’ lives;
• Competitive salary;
• 23 days paid holiday per year plus bank holidays;
• A supportive and dedicated work environment.
• Pension Scheme with employer contributions
• Paid DBS – The role is subject to an enhanced DBS disclosure
• Blue Light Card eligibility