Senior Support Worker

Heart of England Mencap; Ripon; On-site; GBP 24,593 - 33,270; Full time

Benefits offered by this job

Extensive training and development

25 days plus bank holidays

24-hour Employee Assistance Scheme

Discount card for high street andオンライン

Employee Refer a Friend scheme

Long service awards

Sick pay

Life assurance scheme

Staff recognition awards

Job summary

Heart of England Mencap is recruiting a Senior Support Worker for our Hampton Magna service. This role is 40 hours per week on flexible shifts, and driving is required. You will bring care and compassion to help customers live their best life, with ideally 2+ years in the care industry.

You will report to the Service Manager and contribute to delivering high-quality, outcome-focused support. We offer extensive training, 25 days leave + bank holidays, EAP, life cover, and staff recognition

Qualifications

• At least 2 years’ experience in the care industry.
• Ability to drive and work flexible shifts.

Responsibilities

• To deputise in the absence of the Service/Registered Manager as required.
• Assist with the general day to day running of the service.
• Develop professional relationships with customers and families.
• Adhere to policies and guidelines within the health and social care industry.
• Ensure a positive culture that supports the needs of service users.
• Arrange and participate in events and day trips.
• Liaise with external healthcare professionals regarding care.
• Support audits for Quality Assurance.

Skills

Driving

Care experience

Communication

Flexibility under pressure

Job description

Do you want a rewarding career in care where you can really make a difference everyday?

We are looking for a Senior Support Worker for our Service in Hampton Magna. You will need to be a driver, be flexible and adaptable under pressure and most of all have care and compassion for our customers to ensure they live their best life!! Ideally you will have at least 2 years' experience within the care industry.

This opportunity is 40 hours per week (various shifts as needed) at £13.91 per hour.

Reports to: Service Manager

Purpose of the job

To support the Operations Manager and Service Managers in delivering effective, outcome focused day-to-day delivery of high-quality support.

To promote and encourage a culture that works towards empowerment, and values equality and diversity and is proactively targeted to achieve levels of independence and fulfilment appropriate for each Customer.

To work collaboratively with your team to ensure that the service always runs compliantly and smoothly.

Key Responsibilities

• To deputise in the absence of the Service/Registered Manager as required.
• Assist with the general day to day running of the service.
• Act as a responsible role model for other members of staff on the shift and supporting the staffing team in their duties when required.
• Develop professional and constructive relationships with customers and their families.
• Adhering to strict policies and guidelines within the health and social care industry (both internal and external) with a working knowledge of them.
• Ensure that a positive and imaginative approach is adopted by the support team to develop a culture that will support the physical and emotional needs of the service users.
• Arrange and actively participate in the organisation and carry out of events and day trips.
• Liaise with external healthcare professionals with matters related to the care of the service users.
• Support with the completion of audits for Quality Assurance.
• Support with uploading and archiving historical records.
• Daily you will be responsible for ensuring that all Customers receive the appropriate level of quality support.
• To actively challenge stigma and discrimination and to raise awareness of Learning Disability issues amongst professionals, carers and people using the Registered/Service.
• To assist in ensuring that the training requirements of staff are facilitated.
• To undertake these duties within a framework that recognises the diversity of the people we support and encourages quality and opportunity for all.
• To participate in supervision, appraisal procedures and training as agreed or directed.
• To undertake such other duties as would be reasonably required for a post of this level of responsibility, as directed by the Registered Manager/Deputy Manager.

If you are looking for variety, want to work with passionate people, have a resilient nature and great at communication we would love to hear from you!

In our latest inspection, we were rated GOOD by CQC!

Employee Benefits

• Extensive training and development
• 25 days plus bank holidays
• Access to 24-hour Employee Assistance Scheme and trained mental health first aiders
• Discount card for high street and online retailers
• Employee 'Refer a Friend' scheme
• Long service awards
• Sick pay
• Life assurance scheme
• Staff recognition awards