Senior Support Worker

Meridian Business Support Ltd; Norwich; On-site; GBP 23,000 - 29,000; Full time

Job summary

Meridian Business Support Ltd is seeking a compassionate Senior Support Worker in Norwich, England. You will lead the care team, supervise staff, and support residents with daily needs while promoting dignity and independence.

The role emphasises mentoring junior staff, contributing to care planning, and ensuring high standards of care across the team. A caring, empathetic approach and strong communication are essential.

Qualifications

• Proven experience in a senior care or support role.
• Strong communication and leadership abilities.
• Good organisational skills with the ability to prioritise workload.

Responsibilities

• Support residents with personal care, ensuring dignity, respect and independence at all times.
• Recognise and respond to the daily needs of residents.
• Conduct staff supervisions and contribute to performance appraisals.
• Assist in developing and reviewing care plans.
• Provide guidance, coaching, and support to care staff.
• Work collaboratively with the wider care team to maintain high-quality care standards.
• Ensure effective communication with residents, families, and colleagues.

Skills

Leadership

Communication

Organisational skills

Teamwork

Empathy

Education

NVQ Level 3 in Health & Social Care

Job description

Job Title: Senior Support Worker

Reports To: Home Manager / Deputy Manager / Nurse

Location: Norwich, Norfolk

About the Role

We are looking for a compassionate and experienced Senior Support Worker to join our care team. In this role, you will play a key part in supporting residents with their daily needs while promoting dignity, independence, and person-centred care.

You will also take on leadership responsibilities within the team, including conducting supervisions and appraisals, supporting care planning, and mentoring support workers to ensure high standards of care are consistently delivered.

Key Responsibilities

• Support residents with personal care, ensuring dignity, respect, and independence at all times.
• Recognise and respond to the daily needs of residents.
• Conduct staff supervisions and contribute to performance appraisals.
• Assist in developing and reviewing care plans.
• Provide guidance, coaching, and support to care staff.
• Work collaboratively with the wider care team to maintain high-quality care standards.
• Ensure effective communication with residents, families, and colleagues.

Skills and Experience

• Previous experience in a senior care or support role.
• Strong communication and leadership abilities.
• Good organisational skills with the ability to prioritise workload effectively.
• Ability to work both independently and as part of a team.
• A caring, empathetic, and compassionate approach.

Qualifications

• NVQ Level 3 in Health & Social Care (or working towards).

What We Offer

• A supportive and friendly working environment.
• Opportunities for ongoing training and professional development.
• The chance to make a real difference in the lives of residents.
• Clear processes and support systems to help you succeed in your role.