Senior Support Worker

West London NHS Trust; London; On-site; GBP 35,000 - 44,000; Full time

Job summary

West London NHS Trust is seeking a Transition Senior Support Worker to join their multidisciplinary team. The role focuses on delivering essential occupational therapy support to individuals post-discharge from acute mental health care. Ideal candidates will possess relevant education and experience in mental health, demonstrating strong communication and organizational skills to facilitate patients' transitions into community living.

Qualifications

• Experience in multidisciplinary team working.
• Experience of working in mental health or the National Health Service.
• Ability to work independently and under supervision as part of a team.

Responsibilities

• Develop and implement tailored occupational therapy assessments and treatment plans.
• Provide integrated, person-centred care to patients.
• Help service users access local resources and opportunities for well-being.

Skills

Organisational ability

Effective written communication skills

Effective verbal communication skills

Ability to build rapport

Ability to reflect and critically appraise performance

Education

GCSE or equivalent NVQ

Care Certificate

Educated to A level or higher

Job description

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Site H and F Mental Health Unit Town Hammersmith Salary £35,964 - £43,780 per annum including 20% HCAS Salary period Yearly Closing 18/06/2025 23:59

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

The Transition Senior Support Worker will play a key role within the multidisciplinary team of the AMHS service, focusing on delivering expert occupational therapy support to individuals following discharge from acute mental health care. This position is dedicated to patients with frequent admissions, aiming to reduce the risk of future readmissions through comprehensive, person-centred occupational therapy interventions.

In this role, you will ensure a seamless transition into the community by providing integrated, person-centred care that upholds continuity of support. Working under the guidance of the Clinical Lead and Transition team, you will develop and implement tailored occupational therapy assessments, treatment plans, and interventions. Your approach will be solution-focused, addressing the specific needs and preferences of each individual.

You will collaborate closely with AMHS and partner agencies to deliver a holistic and coordinated care pathway. Your responsibilities will include helping service users access relevant local resources and opportunities that support their well-being and recovery. By fostering a supportive environment, you will enable individuals to engage in meaningful activities that promote choice, empowerment, and self-determination.

This role is essential in reducing readmissions and offers the opportunity to enhance your skills across healthcare, social care, and community engagement.

Main duties of the job

All interactions with service users should be underpinned with empathy and a clear understanding of the effects of disability in the areas of productivity, leisure and activities of daily living (ADL).

All interactions should be sensitive and responsive to the service users’ ethnic, cultural and social background, using a range of communication and engagement skills as appropriate to the context.

To ensure that immediate concerns regarding service users are verbally reported to the relevant professionals and documented in medical/ MDT files.

Provides information, advice and guidance to service users, carers, families and other health and care professionals, and engages in personalised discussions, communicates complex or challenging information, undertakes social prescribing where required, and refers to services.

Can share and advocate for their service function and role to others.

Working for our organisation

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.
We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

• GCSE or equivalent NVQ
• Care Certificate
• Educated to A level or higher level of further education.

Experience

• Multidisciplinary team working
• Experience of working in mental health or National Health service
• Experience of supervision of students and staff
• Involvement in research and clinical audit

Knowledge

• Clinical and environmental risk
• Equality and diversity
• Awareness of the need to work within appropriate boundaries
• Group work theory and practice
• Knowledge of OT process.

Skills

• Organisational ability
• Effective written and verbal communication skills
• Ability to build rapport with service users, carers and colleagues
• Ability to work independently and under supervision as part of a team
• Ability to reflect and critically appraise own performance
• Assertiveness and some leadership qualities
• Experience in preparing and presenting information at meetings or training sessions.
• Ability to apply evidence-based practices to improve support outcomes

Other Requirements

• High levels of initiative, innovation and self-motivation
• Commitment to client-centred, non-discriminatory practice
• Warm, friendly, approachable
• Able to deal with stress appropriately
• Demonstrates a non-judgemental and empathetic attitude towards patients
• Able to work in community under supervision

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Samira Ali Job title Reablement Team Lead Email address [e-mail] Additional information

For more information and an informal chat please contact:

Samira Ali (Transition Clinical Team Lead) [e-mail]

Kadija Daramy (Acute Social Work Lead, AMHS) [e-mail]

If you have problems applying, contact

Address West London NHS Trust
Trust HQ, 1 Armstrong Way
Southall, UB2 4SD
Telephone [phone]

At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.

We’re committed to making our recruitment process clear and efficient. It’s in everyone’s interest that we get the very best people on board as soon as we can.