Senior Support Worker

Service Care; Hull and East Yorkshire; Presencial; GBP 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid annual leave

Workplace pension contributions

In-house DMI training

Free mandatory training

Ongoing professional development

Descripción de la vacante

Service Care is recruiting a Senior Support Worker for Hull to provide direct, person-centred support for individuals with learning disabilities and complex needs. You will guide colleagues, manage high-acuity shifts (3:1/4:1/5:1) and lead de‑escalation efforts to maintain safe care.

You will implement Positive Behaviour Support plans, ensure least restrictive practices, and maintain accurate digital care records while supporting new staff through shadow shifts and competency development.

Formación

• Significant experience supporting individuals with learning disabilities and complex needs.
• Experience with behaviours that challenge and physical aggression.
• Experience in high-acuity care environments (3:1, 4:1, 5:1).
• Experience using Positive Behaviour Support (PBS) plans and risk assessments.
• Strong record-keeping and safeguarding knowledge.

Responsabilidades

• Provide high-quality, person-centred support at home and in the community.
• Guide and support other Support Workers during shifts.
• Deploy staff within 3:1, 4:1 and 5:1 arrangements.
• Lead during incidents, implement de-escalation strategies and ensure PBS plans are followed.
• Record incidents, safeguarding concerns and interventions accurately.

Conocimientos

Leadership

Communication

Behaviour escalation

De-escalation techniques

Digital care records

Driving licence

PBS knowledge

PMVA training

Educación

NVQ/QCF Level 2 or Level 3 in Health and Social Care

Herramientas

PMVA training

Descripción del empleo

We are recruiting on behalf of a well-established health and social care provider for an experienced Senior Support Worker to join their team in Hull. This is an exciting opportunity for someone with substantial experience supporting individuals with learning disabilities, autism and complex needs, including behaviours that challenge. You will provide direct, person-centred support while taking on additional responsibility for guiding and supporting colleagues during shifts. You will play a key role in maintaining safe, consistent care across complex and high-risk packages, including enhanced staffing arrangements of 3:1, 4:1 and 5:1. The successful candidate will be confident managing behavioural escalation, implementing de-escalation strategies and providing clear direction to colleagues during challenging situations.

Location: Hull, HU1
Salary: £15.00 per hour
Contract: Permanent, Full-Time
Hours: 36–48 hours per week

The Role – Your Responsibilities

• Providing high-quality, person-centred support to individuals with learning disabilities and complex needs within their homes and the community.
• Acting as an experienced member of the care team, providing guidance and support to other Support Workers.
• Supporting the effective deployment of staff within 3:1, 4:1 and 5:1 staffing arrangements.
• Ensuring colleagues understand their roles, responsibilities and positioning during periods of increased behavioural risk.
• Recognising triggers and early warning signs and ensuring preventative strategies are implemented promptly.
• Providing clear leadership and direction during incidents involving physical aggression, violence, absconding risks and property damage.
• Implementing positive behaviour support and appropriate de-escalation techniques.
• Ensuring least restrictive approaches are prioritised and physical intervention is only considered when necessary, lawful and authorised.
• Ensuring staff follow individual care plans, risk assessments, Positive Behaviour Support (PBS) plans and DoLS requirements.
• Challenging unsafe, inconsistent or unnecessarily restrictive practices.
• Supporting colleagues following incidents and contributing to structured debriefs.
• Ensuring incidents, injuries, safeguarding concerns and restrictive interventions are accurately recorded and escalated.
• Monitoring the quality and accuracy of digital care records and behavioural observations.
• Supporting new employees through shadow shifts, guidance and competency development.
• Promoting dignity, independence, choice and positive outcomes for the individuals in your care.
• Communicating effectively with management, families, clinical professionals and multidisciplinary teams.

Essential Requirements

• Significant experience supporting individuals with learning disabilities and complex needs.
• Previous experience supporting individuals who present with behaviours that challenge and physical aggression.
• Experience working within enhanced staffing arrangements, such as 3:1, 4:1 or 5:1, or comparable high‑acuity care environments.
• Strong practical experience managing behavioural escalation and implementing effective de-escalation strategies.
• Previous experience of physical intervention/restraint within an appropriate care setting.
• Experience working with Positive Behaviour Support (PBS) plans, behavioural risk assessments and complex care plans.
• Experience supporting, guiding or informally supervising other care staff.
• A good understanding of safeguarding, DoLS, least restrictive practice and incident management.
• Current PMVA training or another recognised physical intervention qualification.
• Excellent communication and leadership skills, with the ability to remain calm and professional under pressure.
• Confidence using digital care planning systems and maintaining accurate records.
• A full, valid UK driving licence and access to your own vehicle.
• NVQ/QCF Level 2 or Level 3 in Health and Social Care (Adults or Children and Young People).
• Full, unrestricted Right to Work in the UK, with no restrictions on working hours or employment.

Please note: Visa sponsorship is not available for this position. Applicants must already have full, unrestricted Right to Work in the UK.

Desirable Experience & Qualifications

• DMI (Dynamis) physical intervention training.
• Positive Behaviour Support (PBS).
• Learning disabilities and autism.
• Acquired brain injury.
• Mental health support.
• Experience supporting individuals subject to DoLS and restrictive care arrangements.
• Experience managing absconding risks and complex behavioural presentations.
• Staff mentoring, supervision and competency development.
• Incident reporting, investigation and post-incident debriefing.
• First Aid training or equivalent.
• Candidates with current or recent PMVA or another recognised physical intervention qualification may also be considered, subject to review of their training and completion of any required organisation-specific training and competency assessments.

What’s on Offer?

• £15.00 per hour.
• Annual salary equivalent of £28,080 based on 36 hours per week.
• Annual salary equivalent of £37,440 based on 48 hours per week.
• Paid annual leave.
• Workplace pension contributions.
• Free in-house DMI training.
• Free mandatory training.
• Ongoing training and professional development opportunities.
• Opportunities to develop leadership and supervisory skills.
• Supportive management and access to ongoing guidance.
• Rotas provided four weeks in advance.
• 24/7 support, with someone available to offer advice and assistance.
• Access to your accrued holiday pay when you need it, subject to the employer’s arrangements.

Who Would Suit This Role?

We are particularly interested in hearing from experienced Senior Support Workers, Team Leaders and Support Workers who are ready to progress into a more senior position. You will be confident leading by example, supporting colleagues and maintaining high standards of care within challenging environments. You must demonstrate strong situational awareness, emotional resilience and the ability to provide clear direction without becoming confrontational. You will also understand the importance of consistency, teamwork and following individual behavioural support strategies to ensure the safety, dignity and well‑being of those you support.

Interested in Applying? If you have the experience, leadership qualities and passion required for this opportunity, we would love to hear from you.