Senior Support worker

Brook Street; Greater London; On-site; Full time

Job summary

A leading organization in North West London is seeking a compassionate Senior Support Worker for a women's hostel. This role involves providing high-quality support to women facing homelessness and complex needs. The successful candidate will lead a team, develop personalized support plans, and ensure a safe environment. Join us to make a meaningful impact in women's lives.

Benefits

Ongoing training and support

Career progression opportunities

Qualifications

• Proven experience supporting vulnerable women.
• Strong understanding of trauma and mental health issues.

Responsibilities

• Provide day-to-day support to women with complex needs.
• Support the Team Leader with shift management and mentoring.

Skills

Empathy

Communication

Organisational Skills

Education

Level 3 qualification in Health & Social Care

Tools

Support Databases

Job description

Job Title: Senior Support Worker - Women's Hostel

Location: North West London (Edgware Road)

Salary: £14.00 - £16.00 per hour (dependent on experience)

Contract: Full-Time (Shifts include evenings, weekends, and bank holidays as part of a rota)

Be a Voice of Strength for Women Rebuilding Their Lives

We are seeking a compassionate and experienced Senior Support Worker to join our team at a specialist women's hostel in North West London. This is a vital service supporting women affected by homelessness, mental health challenges, trauma, and multiple complex needs.

As a Senior Support Worker, you'll lead by example, providing high-quality, trauma-informed support and guiding a small team to deliver effective, person-centred care that empowers each woman to move forward with dignity and stability.

Key Responsibilities:

• Provide day-to-day support to women with complex needs, including mental ill-health, substance misuse, and experiences of domestic abuse or street homelessness
• Support the Team Leader with shift management, supervision, and mentoring of junior staff and volunteers
• Hold a caseload of residents and develop personalised support plans, risk assessments, and safeguarding measures
• Create a safe, supportive, and empowering environment within the hostel
• Liaise with external agencies including mental health teams, housing providers, social services, and community organisations
• Support residents in developing life skills and working towards greater independence
• Ensure all support is trauma-informed, gender-responsive, and culturally sensitive
• Maintain accurate records and ensure high standards of service delivery in line with organisational policies

About You:

• Proven experience supporting vulnerable women, particularly those experiencing homelessness and complex needs
• Strong understanding of trauma, safeguarding, and mental health issues
• Confident in managing challenging behaviour with empathy and professionalism
• Ability to lead, motivate and support a team in a fast-paced environment
• Excellent communication, organisational, and partnership-working skills
• IT literacy and experience using support databases (e.g., In-Form, CHAIN)
• A relevant qualification in Health & Social Care, Housing, or related field (Level 3 or above preferred)

What We Offer:

• £14.00 - £16.00 per hour depending on experience
• Ongoing training, support, and professional development
• Opportunities for career progression in a growing and supportive organisation
• The chance to make a tangible difference to women's lives every day
• Apply now to join a passionate team making a real impact in the lives of women facing homelessness in London. Together, we can offer hope, safety, and a pathway forward.