Senior Support Technician

Dynamic Networks Group; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a Senior Support Technician to join their dynamic IT group. This exciting role involves field-based installations and travel to customer sites, where you will provide essential support to the service desk and manage technical escalations. You will have the opportunity to collaborate with professional services on various projects while also mentoring fellow team members. Ideal candidates will possess a strong technical background, particularly in Office365 and networking, along with excellent problem-solving and interpersonal skills. Join this innovative team and contribute to their mission of delivering exceptional IT services.

Benefits

23 days holiday

Business insurance for driving

Professional development opportunities

Qualifications

• 2+ years of experience in IT support roles, particularly in field-based positions.
• Strong knowledge of networking and security policies.

Responsibilities

• Support service desk and handle technical escalations.
• Upskill other support team members and promote self-learning.

Skills

Problem-solving skills

Technical proficiency

Interpersonal skills

Organizational skills

Ability to remain composed under stress

Tools

Office365

Intune

Azure

Exchange Online

EntraID

SonicWall

Unifi

Linux

Job description

Job Title: Senior Support Technician

Join our growing and friendly IT group in this exciting opportunity. The role is primarily field-based, involving installations and travel to our offices and customer sites. You will support our service desk and handle technical escalations, with opportunities to work alongside our professional services team on technical projects. The position also involves upskilling other support team members, promoting self-learning.

Location & Working Hours

Location: Mainly field-based, working out of Leeds office

Shifts: 8am – 5pm or 9am – 6pm

Holidays: 23 days (excluding public holidays)

Reporting Line

Reports To: ITMS Operations Manager

Personal Abilities

• Excellent problem-solving skills
• Technically proficient in a wide range of product suites
• Highly motivated and driven to succeed
• Excellent interpersonal skills, both on the telephone and customer-facing
• Well-organized
• Aligned with company ethos
• Ability to remain composed under stress

Key Experience

The ideal candidate will have extensive knowledge in the following areas and at least 2 years of similar experience:

• Office365 – Security policies, Intune, Compliance, Azure, Exchange Online, EntraID
• Networking – VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi)
• Backups – best practices, monitoring, resolving failures
• Connectivity – line configuration and troubleshooting
• VOIP – configuring and maintaining VOIP solutions
• Full UK driving license with business insurance
• Knowledge of Linux

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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