Senior Support Service Manager

NHS Scotland; Wishaw; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS Pension

Salary progression

Sick leave

NHS discounts

Job summary

NHS Lanarkshire seeks a senior Service Improvement and Governance lead to oversee governance across Medical/Surgical acute services and lead a culture of continuous improvement.

The role requires collaboration with lead clinicians, senior managers, and multidisciplinary teams to deliver targeted service improvements, enhance patient experience, and apply process mapping and statistical control techniques. NHS pension and development opportunities are offered.

Qualifications

• Degree level or equivalent experience in a relevant discipline or professional equivalence.
• Evidence of ongoing professional development and governance-related training.

Responsibilities

• Lead service improvement and governance initiatives across Medical/Surgical acute services.
• Collaborate with clinicians and senior managers to achieve local and national targets.
• Drive patient experience improvements using process redesign and data review.
• Map processes, monitor demand and capacity, and report on progress.

Skills

Governance

Service improvement

Data reporting

Stakeholder management

Education

Degree level or equivalent experience

Tools

Process mapping

Statistical process control

Data interpretation

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To manage and lead Service Improvement and Governance compliance across Medical/Surgical services within the acute division. Working to embed a culture of continuous improvement. Integrating Governance development, implementation, monitoring and review as a service imperative.

In This Key Role, You Will

• Manage change by liaising with key individuals at all levels of the organisation involved in service redesign, governance and improvement.
• Understand fully progress with achieving local and national targets for the services. To include markers and direct service improvement initiatives to ensure attainment of these targets. This will involve working closely with appropriate individuals to obtain, review, interpret and report relevant data.
• Work closely with all key stakeholders involved in planning, delivering, and developing Medical services to deliver significant improvements in services which are both clinically focused and patient driven. This will include multidisciplinary clinical teams, lead clinicians, local champions, and senior managers.
• Manage improvements in patient and carer experience and the efficiency with which services operate by appropriately utilising service redesign techniques such as process mapping, demand and capacity, and statistical process control, whilst simultaneously embedding the use of these tools in the organisation.

What You’ll Bring

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.

Experience

• Significant experience of working within a clinical service at a senior level delivering service change.
• Significant experience of working at a senior management level within the NHS.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Christopher Swallow, Service Manager via [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Nicole Hetherington, Recruitment Administrator on [e-mail]