Senior Support Officer (Independent Living)

Wakefield and District Housing Limited; Wakefield; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Support Officer to enhance their Independent Living Team. This role involves coordinating support services for vulnerable individuals, ensuring high-quality service delivery. The ideal candidate will possess excellent communication and administrative skills, with a strong background in customer-focused environments. A supportive workplace offering flexible working arrangements and numerous personal development opportunities awaits the right individual. Join a team that values its employees and is committed to making a positive impact in the community.

Benefits

26 days holiday plus bank holidays

Extra day off on birthday

Flexible working options

Personal development opportunities

Health and wellbeing package

Lifestyle savings and salary sacrifice schemes

Volunteering Scheme

Cycle to work scheme

Discounted shopping platform

Qualifications

• Significant experience in a related field of work.
• Evidence of working with vulnerable individuals.

Responsibilities

• Co-ordinate and develop support for the Independent Living Service.
• Work closely with project officers and health officers.

Skills

Customer Service Skills

Communication Skills

Administrative Skills

Experience with Vulnerable Populations

Job description

Wakefield District – Hybrid working with 2 days in office per week.

Hours

Up to 37 available (flexible working welcomed)

End Date

16/05/2025

Reference

W055/25

We are looking for someone to take on the role of Senior Support Officer and join our busy Independent Living Team.

What you’ll be doing

In this role you will co-ordinate and develop the support and administrative duties for the delivery of the Independent Living Service. You will work closely with the Independent Living Project Officer and Senior Care and Health Officer.

What we’re looking for

• Significant experience working in a related field of work.
• Evidence of working in a service which relates to people who are vulnerable.
• Drive and determination to deliver high quality services to customers at all times.
• Excellent presentation skills, both written and verbal.
• Knowledge and practical experience of using it as information and management tools.
• Evidence of working in a customer focused environment.

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about this role, please contact Independent Living Managers, Cassie Dart or Rebecca Battye on 01977 724449.

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address).
• Email your supporting information form, and CV if you have one, [e-mail] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next?

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview.

If you have any questions, please contact our Recruitment Team on the email address above.

Senior Support Officer Independent Living job description (1)