Senior Support Engineer, Third Line | London, UK

London Stock Exchange Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial markets infrastructure provider seeks a Senior Support Engineer specializing in SQL. The role involves leading production support for critical systems, diagnosing complex issues, and collaborating with various teams to ensure system reliability. The ideal candidate will have extensive experience in database support, strong communication skills, and proficiency in C#.NET and SQL technologies. Join a dynamic organization committed to sustainability and innovation.

Benefits

Healthcare

Retirement Planning

Paid Volunteering Days

Wellbeing Initiatives

Qualifications

• 8+ years of experience in database application support across multiple databases.
• Extensive experience providing 3rd line support for complex technical issues.
• Proficiency in debugging SQL queries and application development within .NET frameworks.

Responsibilities

• Lead and supervise day-to-day production support activities.
• Collaborate with technology teams and business users to resolve high-level technical issues.
• Manage, diagnose, and resolve technical issues within key Index Platforms.

Skills

SQL

C#.NET

Communication

Tools

AWS

PostgreSQL

Sybase

SQL Server

Job description

Key Functions and Responsibilities

As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day-to-day activities surrounding production support of critical systems. The candidate must be an authority in diagnosing, solving, and resolving complex technical issues that go beyond first and second-line support, ensuring the stability and reliability of our production systems.

The ideal candidate will collaborate with other technology teams and business users to deeply understand the complex user journeys, workflows, and data interactions involved in the Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues.

This role works with the FTSE Engineering - 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams. The Senior Support Engineer will also work directly with users and technical teams to manage, diagnose, and resolve technical issues within our key Index Platforms, which utilize innovative technologies and AWS cloud-native architecture.

We are looking for an enthusiastic and dedicated software engineer who is skilled in providing long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and has solid experience in providing 3rd line support, including incident management, and collaborating closely with business stakeholders.

Role Requirements:

1. Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance.
2. 8+ years of solid experience in database application support across multiple databases (SQL Server, Sybase, PostgreSQL).
3. Prior experience working in data-intensive applications, demonstrating the capacity to handle, analyze, and optimize large datasets and complex database structures.
4. Solid experience in debugging sophisticated SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and supervising database performance metrics.
5. Proficiency in C#.NET, showcasing ability in programming and application development within .NET frameworks to support database operations and integrations.
6. Familiarity with PostgreSQL Aurora, queues, Elasticsearch, indicating a broad understanding of database technologies and the ability to utilize these tools for improved data processing and search capabilities.
7. Good experience with cloud services (AWS or Azure preferred), demonstrating the ability to use cloud-based resources for database hosting, scaling, and management.
8. Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and Emerging Technologies, reflecting well-rounded abilities that support project management, quality assurance practices, and exploration of new technologies.
9. Strong verbal and written communication skills, essential for effective collaboration, clear documentation, and conveying complex technical information to non-technical audiences.

If you're seeking a new challenge to develop your technical skills, this could be the opportunity for you. We'd love to hear from you!

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for our actions. Working with us means being part of a dynamic organization of 25,000 people across 65 countries. We value individuality and promote a diverse, collaborative, and innovative culture committed to sustainability and supporting the green economy.

LSEG offers tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

We are an equal opportunities employer, committed to non-discrimination and reasonable accommodations for religious practices, mental health, or physical disabilities.

Please review our privacy notice carefully, which explains how we handle personal data and your rights as a data subject. If applying through a Recruitment Agency, ensure candidates are aware of this notice.