Hybrid Technical Support Engineer | Windows & macOS

Source Technology Limited; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

Source Group International Ltd in London is seeking a Technical Support Engineer to provide high-quality support across software, hardware and user environments. You will handle end-user tickets, perform data entry, and assist with onsite deployments by following defined plans and reporting progress to the Project Team.

The role requires a methodical, customer-focused approach, strong communication skills, and the ability to work across Windows and macOS while following established processes.

Qualifications

• Previous experience in a technical support, service desk, or IT support role.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users
• Excellent attention to detail for documentation, data entry, and configuration tasks
• Ability to follow defined processes, escalate appropriately, and work effectively as part of a project team

Responsibilities

• Manage support requests through Zendesk or similar ticketing system.
• Enter data to maintain clean, reliable records of cases, assets, configurations, and outcomes
• Configure applications including set-up, permissions, profiles, and basic troubleshooting
• Troubleshoot hardware, software, and peripheral devices
• Support users across Windows and macOS environments, including account and device support
• Assist onsite installations by following a defined plan and reporting status, risks, and issues to the Project Team
• Deliver training sessions remotely and onsite, tailored to user needs and varying technical ability
• Perform basic network-related checks and diagnostics (TCP/IP, DNS, VPNs) to identify common connectivity issues

Skills

Zendesk

Networking basics

Windows & macOS

Hardware troubleshooting

Job description

Source Group International Ltd in London is seeking a Technical Support Engineer to provide high-quality support across software, hardware and user environments. You will handle end-user tickets, perform data entry, and assist with onsite deployments by following defined plans and reporting progress to the Project Team.

The role requires a methodical, customer-focused approach, strong communication skills, and the ability to work across Windows and macOS while following established processes.