Senior Support Engineer

Hexagon Manufacturing Intelligence; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Hexagon Manufacturing Intelligence is seeking a Senior Support Engineer to provide high-quality support for their Mould & Die product suite. This remote role requires close collaboration with teams across Europe and involves managing complex customer issues, supporting product releases, and generating documentation. Ideal candidates will have a background in engineering, experience in manufacturing, and proficiency in CAD/CAM systems.

Benefits

Competitive salary and bonus scheme

Development and training opportunities

Enhanced Maternity & Paternity Pay in the UK

Qualifications

• Degree in engineering, ideally in manufacturing or design.
• Proficiency in CAD/CAM systems is essential.
• Experience in an industrial setting required.

Responsibilities

• Provide reactive second level support to regional teams.
• Manage complex customer issues and document bug fixes.
• Support product releases and create localized documentation.

Skills

Proficiency in CAD systems

Proficiency in CAM systems

Knowledge of Mould design

Knowledge of CNC milling

Business fluent in English

Education

Degree from a general engineering school

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Hexagon Manufacturing Intelligence

Job title: Senior Support Engineer

VN: 1829

Location: Remote in the UK, France, Germany or Italy

Join the Production Software Business Unit (PS BU) to deliver high-quality reactive and proactive support for Hexagon's Mould & Die product suite across global Manufacturing Intelligence (MI) regions. Collaborate closely with the Global Senior Support Manager to build strong relationships with regional teams, support colleagues, and key stakeholders, ensuring effective issue resolution and continuous improvement in service delivery.

• Provide reactive support services such as second level support to the regional teams and partner network
• Through provision of proactive services, help Hexagon MI regions improve the level of support provided to their end users and be more efficient in their operation.

Second Level Support:

• Manage complex customer issues that are escalated by the regional teams and partners
• Investigate potential bug fixes and enhancements and, where applicable, liaise with Product Management and Development teams to document and log appropriate requests for software development.
• Provide direct support of established resellers who require high levels of support.
• Generate pre-sale collateral that can assist the regions in their technical sales activities; thus, improving standards and avoiding duplication of effort.

Training and documentation:

• Support the release of new products/versions to ensure that regional technical support teams are prepared to support the new features and functionality introduced.
• Generate support documentation that can be localised within the region to help with the support of their customers; thus, improving standards and avoiding duplication of effort.
• Work with the regional support teams to generate, manage & promote self-service support solutions, forums and communities
• Create template customer training courses and documentation that can be localised with the regions; thus, improving standards and avoiding duplication of effort.
• Provide help and assistance to regions to adopt products that are not yet distributed within the region. This may require time within the region to provide training, support.

Requirements:

• Degree from a general engineering school, preferably with a focus on manufacturing or design engineering
• Proficiency in CAD and/or CAM systems
• Relevant experience in an industrial environment
• Business fluent in English
• Experience and knowledge in one or more of the following areas (a strong advantage):
• Mould design and/or manufacture
• CNC milling or wire EDM
• Progressive die and press tools design or manufacture
• Willingness to travel globally, including occasional extended stays abroad

What we offer:

• Competitive salary and bonus scheme
• Development and training opportunities
• Enhanced Maternity & Paternity Pay in the UK

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Hexagon Manufacturing Intelligence by 2x

Get notified about new Support Engineer jobs in United Kingdom.

Associate Customer Support Engineer, EMEA

ITSM Technical Support Engineer (Remote in the UK)

Daresbury, England, United Kingdom 2 weeks ago

Sr. Technical Support Engineer, Focused Services

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.