Senior Support Engineer

Leonardo; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Leonardo is seeking a Senior Support Engineer to provide technical support for avionics systems at the Royal Navy's Main Operating Base. This role involves direct interaction with customers and industry partners, focusing on enhancing service delivery and ensuring quality standards. Ideal candidates will have a background in avionics engineering and strong problem-solving skills, with opportunities for flexible working and professional development.

Benefits

Flexible working

Company-funded benefits

Holidays and pension schemes

Wellbeing programs and discounts

Training and referral incentives

Bonuses

Qualifications

• Ability to produce technical reports and presentations professionally.
• Full UK driver’s license and willingness to travel within the UK.
• Strong organizational, administrative, and IT skills.

Responsibilities

• Provide technical support for LEUK's Avionics equipment.
• Coordinate technical queries and fault investigations.
• Identify reliability trends and suggest enhancements.

Skills

Technical understanding of modern avionic systems

Excellent communication skills

Proficient in IT operations

Strong problem-solving skills

Education

Background in avionics engineering

Experience in a Military Aviation Authority regulated environment

Tools

Microsoft Office tools

Engineering management systems (e.g., GOLD Esp, Resolve)

Job description

Leonardo Coldharbour, England, United Kingdom

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The opportunity:

Job Description

Leonardo Electronics UK (LEUK) has an exciting opportunity for a Senior Support Engineer to work within the Customer Support and Service Solutions (CS3) Rotary Wing Delivery Team (RW DT). This team provides availability and technical support to the Ministry of Defence (MoD). The role focuses on providing technical support for LEUK's Avionics equipment, primarily based at the customer’s Main Operating Base for Royal Navy Merlin Helicopters in Helston, Cornwall, with some home working possible.

What You’ll Do As The Senior Support Engineer

• Work directly with the customer and industry partners at Helston, under the management of the RW IOS Team based in Yeovil. Establishing and maintaining good relationships is essential.
• Provide technical support and recommendations on modification standards, component part numbers, maintenance operations, and support equipment for Rotary Wing avionics systems.
• Coordinate Leonardo's workshare technical queries and fault investigations, ensuring all actions are completed.
• Identify reliability trends and suggest enhancements; seek opportunities to reduce service delivery costs through innovation and continuous improvement.
• Support testing of aircraft systems at Customer Main Operating Bases as directed.
• Identify and manage updates to Technical Publications and close unsatisfactory feature reports.
• Contribute to Support Policy reviews and ILS activities, providing recommendations.
• Liaise daily with the Customer to understand emerging issues and communicate with the RW DT via the Technical Support Officer.
• Support the IOS supply chain, Range Manager, and Component Maintenance Facility Manager.
• Provide inputs to project reports and support wider business activities as directed.
• Participate in training and development, adhering to company processes, quality, health, safety, and environmental standards.

What We Need From You

Key Skills Required:

• Technical understanding of modern avionic systems.
• Organized with efficient administrative skills.
• Excellent communication skills.
• Ability to take ownership and deliver responses on schedule.
• Motivated with a willingness to learn and strive for engineering excellence.
• Proficient in IT operations.
• Flexible with time management.

Additional Qualifications:

• Background in avionics engineering, preferably in Rotary Wing.
• Experience in a Military Aviation Authority regulated environment.
• Knowledge of engineering management systems like GOLD Esp, Resolve, Serena TQS, UK NCB CSIS.
• Ability to produce technical reports, presentations, and spreadsheets professionally.
• Knowledge of MoD Supply Chain Management system (MJDI).
• Strong problem-solving skills.
• Excellent interfacing skills with all levels of authorities and industry, including leading meetings.
• Strong organizational, administrative, and IT skills with a proactive attitude.
• Knowledge of Microsoft Office tools.
• Full UK driver’s license and willingness to travel within the UK.

Security Clearance

You must be eligible for full security clearance. For more info, visit: UK Security Vetting Levels.

Life at Leonardo

We offer flexible working, company-funded benefits, holidays, pension schemes, wellbeing programs, discounts, training, referral incentives, and bonuses. Visit our website for a full list of benefits.

Leonardo is a global high-tech company specializing in Aerospace, Defence, and Security, with over 45,000 employees worldwide, including 8,000 in the UK. We value diversity and inclusion, fostering a welcoming environment where everyone can thrive.

This is a great opportunity to develop your skills and be part of Leonardo’s future. Join us!