Senior Support Engineer

CYBERARK SOFTWARE (SINGAPORE) PTE. LTD.; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity company is seeking Technical Support Engineers to provide expert assistance for their Machine Identity Security products. The ideal candidate will possess a degree in Computer Science and significant support experience, engaging with clients to solve complex security challenges and maintain strong customer relationships. This role requires a blend of technical troubleshooting skills and excellent communication abilities, making it essential to work collaboratively across teams.

Qualifications

• 5 years of Enterprise level troubleshooting and Support experience preferred.
• Experience with CyberArk’s Venafi products is a differentiator.
• Understanding of web application design and implementation.

Responsibilities

• Provide technical support for Machine Identity Security products.
• Assist in solution design based on CyberArk and partner technologies.
• Collaborate with sales team for unified product solutions.

Skills

Public Key Infrastructure (PKI)

Database (MS SQL/MySQL)

Presentation Skills

Scripting (Bash, PowerShell, C#, Python)

APIs

Education

Bachelor of Science in Computer Science

Job description

Please submit your application at https://smrtr.io/q4Sxg.

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security products.

• Comfortable with early or late shifts and rotating on-call work, including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
• Collaborate with the Sales team to ensure a unified product and services solution.
• Proactively address customer issues and log all interactions in our CRM.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within APJ or International a possibility.
• Help create and deliver product training
• Help write product knowledge base

Qualifications

• Bachelor of Science in Computer Science or related Technical Field
• Ideally, 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit
• Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.

What sets you apart?

• Experience using CyberArk’s Venafi's products.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working with APIs
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• Ability and willingness to learn and work independently as well as within a team.
• CISSP or other security certificates a plus.