Senior Support Consultant (FTC)

With Intelligence Ltd; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the investment management industry is looking for a Senior Support Consultant to provide exceptional support for their FolioMetrics platform. This role requires excellent communication and technical skills to assist clients with troubleshooting and best practices, ensuring a seamless experience. The position is a 12-month fixed-term contract, with a variety of benefits including hybrid working and enhanced parental leave.

Benefits

24 days annual leave rising to 29 days

Enhanced parental leave

Medicash (Health Cash Plans)

Wellness Days

Flexible Fridays

Birthday day off

Employee assistance programme

Travel loan scheme

Charity days

Breakfast provided

Social events throughout the year

Qualifications

• Experience in technical support roles, especially in CRM systems.
• Ability to work independently and collaboratively within a team.
• Proactive attitude in problem resolution and client management.

Responsibilities

• Provide technical support and consulting services for FolioMetrics clients.
• Assist clients in troubleshooting issues and maximizing platform efficiency.
• Collaborate with internal teams to improve and enhance product offerings.

Skills

Problem-solving

Communication

Attention to detail

Customer service

Job description

Description

As a FolioMetrics Senior Support Consultant at With Intelligence, you will be responsible for providing exceptional technical support and consulting services to our clients who utilize our FolioMetrics platform. FolioMetrics is a powerful CRM and reporting tool for the investment management industry, and your role will involve assisting clients in maximizing the value and efficiency of the platform.

In this role, you will be the primary point of contact for clients, troubleshooting technical issues, answering inquiries, and providing guidance on the use of the FolioMetrics platform. You will work closely with clients to understand their specific needs and requirements, offering tailored solutions and best practices to address their challenges.

As a Support Consultant, you will also collaborate with internal teams, such as product management and development, to communicate client feedback, contribute to product enhancements, and ensure a seamless client experience. Your strong communication skills and technical expertise will be essential in resolving client issues promptly and effectively.

Please note this role is a 12 month fixed-term contract.

• Strong problem-solving skills, with the ability to troubleshoot technical issues and provide effective solutions.
• Excellent communication skills, both written and verbal, with the ability to interact with clients in a professional and customer-focused manner.
• Attention to detail and the ability to manage multiple client requests simultaneously.
• A proactive and self-motivated attitude, with the ability to work independently and as part of a team.
• A passion for delivering exceptional customer service and building strong client relationships.

• 24 days annual leave rising to 29 days

• Enhanced parental leave
• Medicash (Health Cash Plans)
• Wellness Days
• Flexible Fridays (Opportunity to finish early)
• Birthday day off
• Employee assistance programme
• Travel loan scheme
• Charity days
• Breakfast provided
• Social events throughout the year
• Hybrid Working

Our Company:

With Intelligence is based at One London Wall, London EC2Y 5EA. We offer amazing benefits, free breakfast daily and drinks provided all day, every day. We actively encourage social networks that oversee activities from sports, book reading to rock climbing, that you are free to join.

As part of our company, you will enjoy the benefits of an open plan office and working with a social and energetic team. With Intelligence provides exclusive editorial, research, data and events for senior executives within the asset management industry. These include hedge funds, private credit, private equity, real estate and traditional asset management, and our editorial brands are seen as market leaders in providing asset manager sales and IR execs with the actionable information they require to help them raise and retain assets. To maintain and grow our position in the market we need to continue to hire highly motivated, thoughtful and to ensure our subscribers are getting the exclusive intelligence they need first, and most comprehensively, through our range of services. If you are interested so far in what you have read, please apply, we look forward to hearing from you.

We are an Equal Opportunity Employer. Our policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, colour, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable law.