Senior Subsidence Specialist

Trinity Claims; Tonbridge; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

On-site gym

Free on-site parking

Free on-site breakfast bar

Discretionary bonus

Extra day’s holiday on birthday

Job summary

Trinity Claims is seeking a senior technical claims professional to own complex ground movement claims (subsidence, heave, landslip) from notification to settlement. You will ensure accurate diagnosis, apply policy consistently, and control indemnity spend with strong supplier performance management.

The role requires hands-on management, collaboration with external experts, and evidence-based decision making to deliver fair customer outcomes. FCA compliance is essential.

Qualifications

• Minimum 3 years' experience managing UK subsidence/ground movement claims.
• Strong understanding of structural movement, drainage and soil behaviour.
• Ability to interpret technical reports and investigation data.
• Experience managing repair scopes and claim costs.
• Strong analytical and decision‑making skills.
• Make claim decisions within delegated authority.
• Escalate complex or high‑risk cases when required.
• Cert CII or Dip CII, or equivalent qualification in progress.

Responsibilities

• Manage complex and high-value ground movement claims from start to finish.
• Diagnose cause of damage using engineering reports and monitoring.
• Distinguish insured vs non-insured causes.
• Make evidence-based decisions and ensure audit-ready documentation.
• Define investigation strategies and avoid delays.
• Review and challenge repair recommendations.
• Manage suppliers and monitor performance against SLAs.
• Control indemnity spend and reserves.
• Support complaint handling and regulatory referrals.

Skills

Subsidence claims

Analytical skills

Interpreting reports

Repair scope management

Decision making

Escalation

Education

Cert CII

Dip CII

Technical/professional qualification

Job description

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most. Useful links: Trustpilot ¦ Glassdoor.

About the role

To take technical ownership of complex ground movement claims (subsidence, heave, landslip), ensuring accurate diagnosis, consistent policy application and effective claim progression. The role is responsible for delivering fair customer outcomes while maintaining strong control of indemnity spend, supplier performance and claim lifecycle. Acting as a senior technical authority, the postholder will support colleagues, challenge external experts and drive efficient, evidence-based decision making. This is a hands‑on role requiring end-to-end management of claims from notification through to settlement, repair or repudiation.

Key responsibilities

Claim Ownership & Technical Decision Making

• Manage complex and high-value ground movement claims from start to finish
• Diagnose cause of damage using technical evidence (engineering reports, monitoring, drainage investigations, etc.)
• Distinguish between insured and non-insured causes
• Make clear, evidence‑based decisions (acceptance, partial acceptance, repudiation)
• Ensure all decisions are well‑documented and audit‑ready

Investigation & Repair Strategy

• Define proportionate investigation strategies and avoid unnecessary delays
• Determine appropriate use of monitoring and further investigations
• Review and challenge recommendations for repairs and mitigation works
• Ensure timely mitigation to prevent further damage
• Agree practical, cost‑effective repair solutions

Supplier Management

• Manage and challenge external suppliers (engineers, adjusters, contractors)
• Critically review reports and ensure clear, outcome‑focused recommendations
• Monitor supplier performance against SLAs and cost expectations
• Address delays, poor quality outputs and unnecessary spend

Indemnity & Cost Control

• Review and approve repair scopes and variations
• Maintain accurate reserves and control claim spend
• Identify and reduce indemnity leakage and duplication
• Ensure costs relate only to insured damage

Governance & Compliance

• Apply policy wording accurately and consistently
• Ensure compliance with FCA requirements and internal standards
• Maintain clear audit trails and documentation
• Support complaint handling and regulatory referrals
• Identify potential fraud indicators

Customer & Stakeholder Management

• Communicate technical information clearly to customers
• Manage expectations on claim progress and outcomes
• Handle challenging conversations with confidence
• Work collaboratively with internal stakeholders and provide expert input

Leadership & Capability Development

• Act as a technical escalation point for complex claims
• Coach and support colleagues to improve technical capability
• Contribute to training materials, standards and best practice

Continuous Improvement

• Identify opportunities to improve claim processes and reduce delays
• Support development of supplier frameworks and technical standards
• Provide insight into claim trends and areas of risk

Key Requirements

• Proven experience (minimum 3 years) managing UK subsidence/ground movement claims
• Strong understanding of structural movement, drainage and soil behaviour
• Ability to interpret technical reports and investigation data
• Experience managing repair scopes and claim costs
• Strong analytical and decision‑making skills
• Make claim decisions within delegated authority
• Approve or challenge supplier recommendations and repair strategies
• Recommend settlement approach (repair, cash, repudiation)
• Escalate complex or high‑risk cases where required

Professional Qualifications

• Cert CII, Dip CII or working towards (or equivalent experience)
• Relevant technical or professional qualifications (e.g. surveying, engineering, construction) desirable

In return, we can offer you

Basic Salary £45,000-50,000 (DOE) as well as market leading benefits. 25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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