Senior Strategic Account Lead — Care Tech SaaS

Person Centred Software Ltd; Guildford; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Hybrid working

National travel

Career development

Impactful role

Job summary

Person Centred Software is seeking a Strategic Account Manager to partner with UK care providers, guiding digital transformation and long-term value realization from our SaaS platform. You will manage 25–30 strategic accounts, lead Executive Business Reviews, and develop Customer Success Plans that align with customers' business objectives, while driving retention, expansion and revenue growth.

You'll work with Product and Sales to expand our multi-product portfolio and deliver measurable

Qualifications

• Experience managing strategic customer accounts within a SaaS environment.
• Track record of driving customer retention, expansion and long-term growth.
• Strong executive stakeholder management and influencing skills.
• Experience leading strategic business reviews and value-based customer conversations.
• Excellent commercial acumen with the ability to identify growth opportunities.
• Strong analytical skills and confidence using customer data to tell a compelling story.
• Outstanding communication, presentation and problem-solving skills.
• Willingness to travel nationally to support key customer engagements.

Responsibilities

• Build trusted relationships with senior stakeholders across strategic customer accounts.
• Lead Executive Business Reviews focused on outcomes, ROI and future opportunities.
• Develop strategic Customer Success Plans aligned to each customer's business objectives.
• Use customer insights and product data to improve adoption and long-term success.
• Identify opportunities to expand the use of our wider product portfolio.
• Work with Sales to support commercial conversations and long-term growth plans.
• Proactively identify customer risks and lead recovery plans where required.
• Partner with Product, Implementation and Executive Sponsors to deliver exceptional customer experiences.
• Champion digital transformation across the care sector through best practice and strategic consultancy.

Skills

Strategic account management

SaaS environment experience

Executive stakeholder management

Value-based conversations

Growth opportunity identification

Analytical storytelling with data

Communication and presentation

Problem-solving skills

Willingness to travel nationally

Job description

Person Centred Software is seeking a Strategic Account Manager to partner with UK care providers, guiding digital transformation and long-term value realization from our SaaS platform. You will manage 25–30 strategic accounts, lead Executive Business Reviews, and develop Customer Success Plans that align with customers' business objectives, while driving retention, expansion and revenue growth.

You'll work with Product and Sales to expand our multi-product portfolio and deliver measurable