Senior Store Assistant - Keyholder

UK_Prog_Agency_Joveo_GBP_CPA; Carrville; On-site; GBP 12,000 - 15,000; Part time

Job summary

Toolstation in Durham is hiring a Senior Store Assistant for a 25-hour week. You will be the friendly face, help customers, manage deliveries, stock shelves, and support opening and closing duties as a keyholder.

You'll need to be reliable, able to start early and finish late, with some supervisory experience. We value hands-on team players who stay proactive, deliver great service, and help grow our store and loyalty programs like Toolstation Club.

Qualifications

• Experience as a key holder or supervising team members.
• Willing to commute locally to Durham store.
• Able to work early mornings and late finishes.

Responsibilities

• Handle deliveries and warehouse tasks.
• Stock shelves and keep the store clean and organized.
• Open and close the store as a keyholder and supervise daily tasks.
• Provide outstanding customer service during busy periods."
• Encourage Sign-ups to Toolstation Club and Trade Accounts.

Skills

Customer service

Team supervision

Stock handling

Sales skills

Communication

Time management

POS system

Tools

POS system

Job description

Senior Store Assistant in Durham

25 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.

Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.

Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.

Be Proactive: you'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility: You'll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.