Senior Store Assistant - Keyholder

Toolstation; Glais; On-site; GBP 11,000 - 18,000; Part time

Job summary

Toolstation Swansea Enterprise Park is seeking a Senior Store Assistant (Keyholder) for 25 hours per week. You’ll help customers, manage stock, support deliveries, and assist with shelving in a fast-paced store environment.

You may be trusted to open and close the store and provide short-term supervision when required. Local applicants who can commute easily are preferred, with a positive attitude and strong work ethic valued.

Qualifications

• Experience in retail or customer-facing roles is preferred.
• Ability to open/close the store and support team tasks.
• Willingness to handle deliveries and stock replenishment.

Responsibilities

• Assist customers and provide a great shopping experience.
• Open and close the store; assign daily tasks to the team.
• Handle deliveries, unpack stock and stock shelves, keep area tidy.

Skills

Customer service

Stock management

Team supervision

Delivery support

Job description

Job Description Senior Store Assistant (Keyholder) in Swansea Enterprise Park 25 hours per week We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job. You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing
great customer service, you'll fit right in. This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members. Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience. Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience. Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right. Be Proactive: you'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices. Keyholder responsibility: You'll be trusted to open and close the store, assign daily tasks to
the team and provide short term supervisory cover when needed.