Senior Staff Engineer - Enterprise Telephony Services (ETS)

TJX Europe; Watford; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global retailer is seeking a Senior Staff Engineer for their Enterprise Telephony Services in Watford. This role involves planning and building voice technologies, defining user stories, and mentoring engineers. Candidates should have at least 5 years in a senior engineering role, experience with voice technology, and proficiency in JIRA. A collaborative environment focusing on diversity and professional growth is provided, along with a competitive benefits package.

Benefits

Competitive benefits package

Growth opportunities

Recognition

Qualifications

• At least 5 years of experience in a senior engineering role.
• Proficiency in translating business needs into user stories.
• Experience in telecommunications, especially voice technology.

Responsibilities

• Plan, build, and support technologies like Microsoft Teams Voice.
• Define User Stories in JIRA and support Agile processes.
• Mentor engineers and participate in release ceremonies.

Skills

Experience in an agile delivery framework (SAFe, Scrum)

Proficiency with JIRA

Strong analytical skills

Hands-on experience with NICE CXone

Knowledge of NIST Framework

Tools

JIRA

Confluence

Microsoft Teams Phone

Job description

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Senior Staff Engineer - Enterprise Telephony Services (ETS), Watford

Client: TJX Europe

Location: Watford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: db420156eaf6

Job Views: 10

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description:

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Details:

• Position: Senior Staff Engineer - Enterprise Telephony Services (ETS)
• What you’ll discover: Inclusive culture and career growth opportunities, a global IT organization collaborating across Canada, Europe, and Australia, and a challenging, collaborative environment.

Responsibilities:

• Plan, build, and support technologies and services such as Microsoft Teams Voice, Call Center products, tablets, and mobile devices.
• Define User Stories in JIRA and support Agile processes like Story Mapping and Estimating.
• Collaborate with Product Owners to understand priorities and support PI objectives.
• Guide, inform, and provide insight as a product expert.
• Ensure the technical integrity of solutions and contribute to strategic roadmaps.
• Collaborate with system architects and stakeholders.
• Support DevOps and security best practices.
• Mentor engineers and participate in release ceremonies like PI Planning and System Demos.

Minimum Qualifications:

• At least 5 years of experience in an agile delivery framework (SAFe, Scrum) in a senior engineering role.
• Proficiency with JIRA, Confluence, and translating business needs into user stories.
• Strong analytical skills and experience in telecommunications, especially voice technology.
• Hands-on experience with NICE CXone, Microsoft Teams Phone, and related voice technologies.
• Knowledge of NIST Framework, change management, and SaaS solutions.

We are committed to diversity and equal opportunity. We offer growth opportunities, recognition, and a competitive benefits package. Join us to be part of our future and help us think bolder and bigger.