Senior Specialist - Global Payments & Trade (Onboarding)

BNY; Manchester; Presencial; GBP 42.000 - 56.000; Jornada completa

Descripción de la vacante

BNY Mellon is recruiting for a role focused on oversight and client enablement of platforms and products, working day to day to scope and define delivery plans. You will assist in remediation efforts and coordinate scoping across teams to leverage standard offerings and address critical issues affecting client health.

The role includes governance around implementation, milestone tracking, and the creation of communication strategies, with potential involvement in sales support and RFP creation.

Formación

• Bachelor's degree or equivalent combination of education and experience required.
• MBA preferred as an advanced qualification for the role.
• 2–3 years of total work experience preferred.

Responsabilidades

• Oversight and client enablement of platforms and products in day‑to‑day capacity.
• Scope, define delivery plans and aid in communication strategies as directed.
• Participate in remediation efforts highlighted by client service as directed.
• Coordinate scoping requirements among associates leveraging standard offerings or remediation.
• Define delivery plans for client implementations of products, services or platforms.
• Govern implementation governance and set‑up of products and services with stakeholders.
• Track milestones, dependencies and risks across delivery lifecycle; escalate impediments.
• Engage in design and delivery of communication strategies across stakeholders.
• Develop change control processes in response to client requests.
• Manage feedback for continuous improvement and potential future processes.
• May support sales activities, including creation of RFPs.

Conocimientos

Delivery planning

Client enablement

Communication strategies

Educación

Bachelor's degree

MBA preferred

Descripción del empleo

Job Description

Participates in the oversight, and client enablement of platforms and products in a day-to-day capacity. May be engaged in scoping, defining delivery plans and aide in various communication strategies as directed. Will actively participate in any remediation efforts as highlighted by client service as directed. Coordinates scoping requirements amongst associates which leverage our standard product and service offerings or remediate acute issues impacting client health. Aides in defining delivery plans for client implementations of one or more products, services and platforms or complex remediation plans. Participate in the governance surrounding the implementation and set-up of products and services by coordinating across internal stakeholders.Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders. Engages in the design and delivery of communication strategies across internal and external stakeholders. Develops recommended change control processes in response to client requests, in partnership with other practices and platforms. Manage feedback which will be integrated into future processes to ensure continuous improvement. May engage in activities related to sales support, including creation of RFPs.Modified based upon local regulations / requirements. Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred. 2-3 years of total work experience preferred.