Senior Solutions Engineer, ITSM/ESM UKI

Atlassian; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Senior Solutions Engineer to enhance its enterprise solutions team in the UK. In this dynamic role, you'll engage with customers to solve their toughest challenges, collaborate with sales teams, and deliver impactful presentations. This position allows for flexible working arrangements, whether in the office or remotely, giving you the freedom to balance personal and professional commitments. Join a forward-thinking organization that values diversity and supports your growth while making a significant impact in the ITSM/ESM domain.

Benefits

Health Coverage

Volunteer Days

Wellness Resources

Qualifications

• 5+ years of experience in a pre-sales role with enterprise customers.
• Proven track record of delivering successful outcomes and building relationships.

Responsibilities

• Drive the customer journey by collaborating with cross-functional teams.
• Investigate client pain points and map requirements to Atlassian capabilities.

Skills

Enterprise Solutions Engineering

Customer Engagement

ITSM/ESM Knowledge

Sales Cycle Navigation

Presentation Skills

Job description

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Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom.

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in the United Kingdom. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll work directly with enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on navigating sales cycles, provide value-based demonstrations, support enterprise Proof of Concepts, and close deals. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer, this may be your ideal role.

Responsibilities

• Work closely with cross-functional teams to drive the customer journey
• Investigate, discover, and assess client pain points; map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align account plans and customer outcomes
• Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
• Collaborate with product management to improve Atlassian’s product line and provide customer feedback

Qualifications

We seek a dynamic, collaborative individual supporting Atlassian values. You should have at least 5 years of experience engaging with enterprise customers in a pre-sales role, with a proven track record of delivering successful outcomes and building trusted relationships. Deep knowledge of the ITSM/ESM domain and extensive experience with the UKI market are essential. You should be comfortable in both business and technical contexts, eager to learn, open to feedback, resilient in the face of failure, competitive, and passionate about client success.

Our Perks & Benefits

Atlassian offers various perks to support you and your family, including health coverage, volunteer days, wellness resources, and more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

Our goal is to unleash the potential of every team. Our software helps teams worldwide collaborate effectively. We value diversity and do not discriminate based on race, religion, gender identity, sexual orientation, age, or disability. We support accommodations during the recruitment process. Learn more at go.atlassian.com/crh.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Software Development