Senior Solutions Engineer, ITSM/ESM UKI

Atlassian; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

Atlassian is seeking a Solutions Engineer ITSM/ESM to enhance our enterprise solutions team in the UK. This role focuses on solving customer challenges, collaborating with sales and partners, and driving successful outcomes through compelling presentations and strategic planning. If you're customer-oriented with a solid ITSM background, this opportunity could be ideal for you.

Benefits

Health and wellbeing resources

Paid volunteer days

Qualifications

• 5+ years experience in pre-sales interactions with enterprise customers.
• Deep knowledge of ITSM/ESM domain with extensive work in the UKI market.
• Comfortable in business and technical contexts.

Responsibilities

• Drive the customer journey and manage client requirements.
• Deliver compelling presentations and demonstrations to customers.
• Align account plans with sales management for customer outcomes.

Skills

Customer Focus

Collaboration

Problem Solving

Communication

Technical Understanding

Job description

Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom.

We're looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in the United Kingdom. Our Solutions Engineers are accustomed to solving our customer's hardest problems and closing our largest enterprise deals. In this role, you'll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian's customers. You'll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you're a customer-obsessed, top-performing enterprise Solutions Engineer this may be your dream job.

Responsibilities

In this role, you will:

• Work closely together with our cross-functional teams to drive the customer journey
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
• Work with product management to advance Atlassian's product line and provide customer feedback

Qualifications

More about you

We're looking for a dynamic, collaborative team member supporting the Atlassian values. On paper, you have at least 5 years of experience interacting with enterprise customers in a pre-sales capacity. You also have a proven track of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders with the customer base. You have a deep knowledge and understanding of the ITSM/ESM domain. You have been working extensively with the UKI market. You're equally comfortable in both a business and technical context. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh

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