Senior Solutions Engineer, ITSM/ESM UKI

Atlassian; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

Atlassian is seeking a Solutions Engineer ITSM/ESM in the UK to drive customer engagement and sales effectiveness. In this role, you will collaborate with sales teams to provide value-driven demonstrations and support customer requirements. The ideal candidate has at least 5 years of experience in pre-sales with a strong background in ITSM/ESM.

Benefits

Health and wellbeing resources

Paid volunteer days

Qualifications

• Minimum 5 years experience in a pre-sales role.
• Deep knowledge of ITSM/ESM domain.
• Experience with UKI market.

Responsibilities

• Work closely with cross-functional teams to drive the customer journey.
• Investigate client pain points and map needs to Atlassian capabilities.
• Deliver presentations and proof of concepts to customers.

Skills

Interacting with enterprise customers

Pre-sales strategy

Customer outcome delivery

ITSM/ESM knowledge

Job description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in the United Kingdom.

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team in the United Kingdom. Our Solutions Engineers are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineer, this may be your dream job.

In this role, you will:

1. Work closely with our cross-functional teams to drive the customer journey
2. Investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
3. Partner with sales management to align the overall account plan and customer outcomes
4. Deliver compelling presentations, demonstrations, and proof of concepts to customers and prospects
5. Work with product management to improve Atlassian’s product line and incorporate customer feedback

More about you

We’re looking for a dynamic, collaborative team member supporting the Atlassian values. On paper, you have at least 5 years of experience interacting with enterprise customers in a pre-sales capacity. You have a proven track record of delivering successful customer outcomes and building trusted relationships with stakeholders. You possess deep knowledge of the ITSM/ESM domain and have extensive experience working with the UKI market. You are comfortable in both business and technical contexts. You love to learn, are open to feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Atlassian offers a wide range of perks and benefits designed to support you, your family, and your engagement with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams worldwide, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We can support accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation.

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