Senior Solution Architect

Visa; London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Visa is seeking a Client Solutions Specialist to lead and support client-specific solutions related to the Visa Token Service. This hybrid role involves providing technical support, managing client integrations, and educating stakeholders on VTS capabilities. A successful candidate will have strong client management experience and a solid understanding of payment technologies, including mobile payments and eCommerce integrations.

Qualifications

• Experience in a client-facing role, account management.
• Knowledge of mobile payments technology, including contactless and NFC.
• Familiarity with Visa payment products and eComm integration.

Responsibilities

• Lead client-specific solutions and support Visa Token Service integrations.
• Provide technical support and client education on VTS options.
• Work closely with internal teams to ensure client satisfaction.

Skills

Client Management

Technical Support

Payment Technologies

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Lead and support client specific solutions
• Support Visa Token Service (VTS) and digital commercial rollouts
• Provide on-field and remote first level technical support for VTS integrations
• Responsible to advice and guide clients (Issuers, merchants, Token Requestors and 3rd party service providers) on VTS integration options and act as a technical SME for VTS and digital integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
• Responsible to advice and educate internal stakeholders in the region on VTS and/or digital integration options/features
• Work closely with Client Implementation and other CS teams to deliver digital service to clients
• Provide pre-sales technical integration support for the Visa Digital Solutions SDK and VTS token requestor APIs through the Visa’s digital Platforms
• Support the on-boarding process for VTS clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
• Work in conjunction with global and/or regional staff with regards to supporting VTS client integrations
• Maintain client satisfaction by supporting engagements resulting in successful go-lives
• Work with team members to leverage learnings from projects across the world
• Recommend improvements and enhancements to VTS capabilities to accelerate adoption in key marketplaces/segments/regions
• Support new digital product/service integration activities

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Must have

• Experience in a client facing role, account management

Desirable

• Experience with mobile contactless payment issuance programs, smart card deployments , or with applications using NFC
• In-depth knowledge on eComm, merchant/gateway payment integration
• Preferred experience in an engineering or pre-sales consultant role with international experience
• Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments
• Familiarity with Visa payment products, including the underlying specifications and relationship to EMV and GlobalPlatform standards bodies
• A second European language - preferred but not essential
• Preferred experience in an engineering or pre-sales consultant role with international experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.