Senior Solution Architect

Leadout Capital; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Well-being reimbursement

Parental leave

Adoption assistance

Fertility benefits

Trailhead training

Executive coaching

Job summary

Salesforce is seeking multiple Solution Architects to join our Professional Services team. You will lead workstreams in complex enterprise engagements, partnering to deliver ROI and drive value across Salesforce platforms.

As a hands-on advisor, you will craft solutions, lead client conversations, and ensure delivery while collaborating with product, success, and technical teams. Travel regionally and internationally as needed.

Qualifications

• Experience defining the system architecture landscape and mapping to business outcomes.
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed designs.
• Experience detailing business processes and wire‑framing system designs using diagrams and tools like UML.
• Strong presentation skills; able to articulate rationale to varied audiences.
• Willingness to travel regionally and internationally depending on client needs.

Responsibilities

• Serve as a trusted advisor to the client.
• Identify and lead internal initiatives to grow the consulting practice; contribute to the community’s knowledge base.
• Guide customers in rationalizing and deploying new technologies that drive business value.
• Communicate across levels from staff to C-suite and collaborate with cross-functional teams.
• Identify and proactively manage risk areas to ensure issues are resolved.
• Lead customer expectations and negotiate solutions with clients and partners.
• Review project direction to keep programs on track and scalable.
• Drive program vision and advise on Salesforce platform adoption.

Skills

Architecture landscape

Discovery & requirements

Process modeling

Presenting skills

Problem solving

Stakeholder comms

Travel willingness

Tools

UML

Salesforce tools

Job description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking multiple Solution Architects to join our Professional Services team within the Customer Success Group (CSG). The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co‑create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C‑suite. On a day‑to‑day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud‑specific practices teams. They will supply both internally in their community and externally in the marketplace.

YOUR IMPACT

• Serve as a trusted advisor to the client.
• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
• Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.
• Identify and proactively run risk areas and commit to seeing an issue through to complete resolution.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third‑party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.

REQUIRED QUALIFICATIONS

• Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
• Experience in detailing business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members.
• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
• Resourceful and entrepreneurial thinker who can work through and solve problems.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

• Relevant Salesforce certifications and consulting experience are a plus but not required.
• Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background.
• Experience collaborating with strategic delivery teams.
• Deep functional and business knowledge of industries/verticals.
• Experience with increasing responsibility and guidance of junior consultants.
• Exposure to CRM / ERP (sales, service, marketing).

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World‑class enablement and on‑demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

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