Senior ServiceNow Solutions Consultant

Atos SE; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global leader in digital transformation seeks a Senior ServiceNow Solutions Consultant to support pre-sales efforts and provide expertise in ITSM and related platforms. The role involves close collaboration with sales teams, delivering client-focused solutions and guidance on implementation. Ideal candidates will have strong pre-sales experience, technical knowledge of ServiceNow, and excellent communication skills.

Qualifications

• Expertise in ITSM/ITIL, Cloud Computing, Automation, SIAM, and TOGAF.
• Hands-on experience in solution design and complex integrations.
• Strong ability to translate business requirements into viable solutions.

Responsibilities

• Work with sales teams to qualify customer needs and respond to RFI/RFPs.
• Conduct scoping engagements and deliver tailored product demonstrations.
• Ensure seamless solution implementation and integration with legacy systems.

Skills

Pre-sales experience

Communication skills

Cloud Computing

Automation

ITIL

Tools

ServiceNow

HP SM

IBM Tivoli

BMC Remedy

Job description

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Atos is a global leader in data-driven, trusted and sustainable digital transformation and services. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come.

About the Role

Reporting to the Head of Pre-Sales UKI, the Senior ServiceNow Solutions Consultant provides expertise across ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation, and IT Security Operations. The role supports the sales team through pre-sales consulting, solution design, demonstrations, and strategic advisory to align ServiceNow capabilities with client needs.

Responsibilities:

• Work closely with sales teams to qualify customer needs, respond to RFI/RFPs, and demonstrate product functionality.
• Conduct scoping engagements, capturing business requirements and providing consulting estimates for solution delivery.
• Deliver tailored product demonstrations and prototypes, both onsite and remotely, to customers and prospects.
• Stay updated on ServiceNow developments, competitive analysis, and industry trends to provide thought leadership.
• Assist with marketing initiatives, including blogs, webinars, events, and case studies.
• Ensure seamless solution implementation, overseeing integration with legacy systems, databases, and third-party applications.
• Provide technical guidance to clients, vendors, project management, and delivery teams.
• Advise on solution architecture options, deployment strategies, and emerging technologies.

Requirements:

• Strong pre-sales experience in Enterprise Service Management (ESM).
• Expertise in ITSM/ITIL, Cloud Computing, Automation, SIAM, and TOGAF.
• Hands-on knowledge of ServiceNow and other ESM platforms (HP SM, IBM Tivoli, CA Unicenter, Cherwell, BMC Remedy).
• Experience in solution design, implementation, and complex integrations (e.g., Enterprise Service Bus (SOA)).
• Familiarity with SDLC methodologies (Agile, Waterfall, Hybrid) for process/solution deployment.
• Strong ability to translate business requirements into viable solutions.
• Excellent communication skills, capable of articulating complex technical concepts across various stakeholders.
• Ability to travel for client engagements, as needed.

If you have any questions, please contact our recruiter Inka Tsoneva | LinkedIn.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here