Senior ServiceNow Solutions Architect (Hybrid)

DGH Recruitment Limited; Greater London; Hybrid; GBP 81,000 - 109,000; Full time

Job summary

We are a London-based global law firm offering a permanent Senior ServiceNow Developer opportunity in a hybrid working environment. The role focuses on delivering secure, scalable ServiceNow solutions, supporting platform enhancements, and working across Agile delivery teams.

Responsibilities include translating business requirements into robust ServiceNow designs, implementing end-to-end configurations, and driving improvements in automation and user experience, while ensuring secure,

Qualifications

• Typically 5 years hands-on ServiceNow experience across design, development, configuration, testing, deployment and operational handover.
• Strong ServiceNow platform knowledge, architecture awareness and ability to translate business requirements into effective solutions.
• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Integration experience with REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets.
• Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML.
• Experience developing custom scoped applications and workflows across ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery.
• Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent Studio.
• Experience working independently within Agile/Scrum environments and engaging both technical and business stakeholders.
• ServiceNow CSA, CAD and/or CIS certification is desirable.

Responsibilities

• Translate business requirements into functional and technical ServiceNow solution designs.
• Design, configure and develop end-to-end solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items.
• Improve business processes through workflow automation, self-service and enhanced user experience.
• Implement ServiceNow AI capabilities, including Now Assist and AI Agents.
• Design and support enterprise integrations and custom scoped applications.
• Ensure solutions are secure, scalable, maintainable, performant and upgradeable, with appropriate technical documentation.
• Support ServiceNow releases, upgrades, testing, deployments, incidents and operational handover.
• Work with CMDB and platform data to maintain data quality and governance within Agile delivery practices.

Skills

ServiceNow

Agile/Scrum

REST & SOAP

JavaScript

Glide APIs

CMDB

AI capabilities

Stakeholder communication

Tools

Flow Designer

Business Rules

Client Scripts

UI Policies

UI Actions

Access Controls

Notifications

Forms

Catalog items

IntegrationHub

MID Server

Import Sets

Job description

We are a London-based global law firm offering a permanent Senior ServiceNow Developer opportunity in a hybrid working environment. The role focuses on delivering secure, scalable ServiceNow solutions, supporting platform enhancements, and working across Agile delivery teams.

Responsibilities include translating business requirements into robust ServiceNow designs, implementing end-to-end configurations, and driving improvements in automation and user experience, while ensuring secure,