Senior Service Engineer

Johnson Controls, Inc.; London; On-site; GBP 36,000 - 54,000; Full time

Job summary

A leading company is seeking a dedicated Security Engineer to maintain and service CCTV and Access Control systems for blue chip clients. The role involves visiting customer sites, managing workloads, and ensuring high levels of customer service. Candidates should have experience in Enterprise-level systems and a commitment to teamwork and collaboration.

Qualifications

• At least three years’ experience working in a similar role with Enterprise-level systems.
• Experience in the Security/CCTV/Access Control sector is essential.

Responsibilities

• Maintaining strong relationships with blue chip customers and servicing their CCTV and Access Control systems.
• Managing paperwork, workload, and ensuring customer expectations are met.

Skills

Analytical and Diagnostic Skills

Planning

Communication skills

Time keeping

Flexible approach to work

Commitment to delivering excellent customer service

Self-motivated and confident

Team player

Tools

FLIR Latitude

CCure

Genetec

Job description

Role Overview:To be responsible for maintaining strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may even be some installation/commissioning work occasionally. This role will involve visiting customer sites and requires the successful applicant to be customer-focused at all times. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Manager. Most importantly, this new team member will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities:

• Managing all paperwork

• Ensuring customer expectations are met

• Managing workload

• Quality Management

• Achieving company KPIs for attendance in line with the clients' SLA

• Teamwork and collaboration

• Problem solving

• Customer service

• Understanding and meeting guidelines and standards of work expected by JCI / ISSG

• Maintaining a professional appearance and manner to promote the image of the Company

• Setting a good example to colleagues by observing all company rules and regulations

• Completing necessary Company documentation punctually and in accordance with guidelines

• Observing and adhering to company health & safety guidelines

Contacts:

External:Customers, Suppliers, Contractors
Internal:Service Delivery Manager, Service Desk, Other internal departments

Qualifications:FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other Enterprise-level systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience:At least three years’ experience working in a similar role with Enterprise-level systems.

Skills:

• Experience in the Security/CCTV/Access Control sector

• Analytical and Diagnostic Skills

• Planning

• Communication skills, both verbal and written

• Time keeping

• Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs

• Willingness to contribute to the success of the Company

• Commitment to delivering excellent customer service

• Desire to share knowledge in a team environment

• Self-motivated and confident

• Practical and highly adaptable

• Team player, but willing to accept responsibility

• Cooperative and helpful at all times

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