Senior Service Engineer

NATIONWIDE PLATFORMS LIMITED; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading powered access rental provider in Leicester is seeking an experienced Senior Service Engineer to lead the engineering team and manage workshop operations. The ideal candidate will supervise servicing and maintenance of the fleet, produce reports, and ensure compliance with safety standards. Must have supervisory experience and qualifications in maintenance or engineering. The role emphasizes safety and exceptional customer service.

Qualifications

• Supervisory experience in a busy workshop.
• Previous experience in the Powered Access industry or construction plant hire.
• Ability to prioritize tasks under pressure.

Responsibilities

• Lead the engineering team in the workshop operations.
• Ensure 100% coverage for servicing and maintenance of the fleet.
• Produce monthly plant inspection reports and service schedules.

Skills

Supervisory skills

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Customer service skills

Education

NVQ level 3 or equivalent in maintenance/engineering

Job description

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Senior Service Engineer

We require an experienced and qualified Senior Service Engineer to join our team. Working alongside the Location Service Manager, you will be responsible for leading the engineering team and ensuring the smooth operation of our busy workshop to maintain our fleet and meet customer expectations.

Responsibilities include:

• Assisting the Location Service Manager in the daily operations of the workshop.
• Ensuring 100% coverage for servicing and maintaining our modern hire fleet.
• Carrying out pre-delivery inspections (PDI) of each machine at depot or on site as required.
• Producing monthly plant inspection reports and service schedules, organizing workload for engineers to ensure timely completion.
• Maintaining the appearance of the fleet to corporate standards.
• Providing guidance and support in response to customer breakdown calls.
• Locating spares, ensuring CE rating compliance where applicable.
• Following guidelines set out in the Quality and Health and Safety policies.
• Maintaining basic stock control for workshop spares.
• Identifying training and development needs of workshop personnel.
• Supporting depot engineers with technical assistance and advice.

About you:

• Supervisory experience in a busy workshop, with the ability to set high standards for engineers and technicians.
• Previous experience in the Powered Access industry or other construction plant hire sectors.
• Qualified to NVQ level 3 or equivalent in maintenance/engineering.
• Ability to prioritize tasks and work effectively under pressure.
• Experience with mechanical, electrical, and hydraulic systems is preferred.
• Good interpersonal skills and a strong understanding of excellent customer service.

Part of the Loxam Group, Nationwide Platforms is the UK's leading provider of Powered Access rental equipment, with the largest fleet and local depots across the country. We serve various sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms, and Media, providing tailored solutions for working at height needs.

At Nationwide Platforms, safety is our top priority. Our BlueSky Solutions and Training division offers access to the latest safety practices, including innovative secondary guarding systems, Harness ON, Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

We are committed to an inclusive and diverse workforce, recognizing that our people are our greatest asset and promoting equal opportunities for all employees.