Senior Service Development Manager – Tax & Customs Anti-Fraud

SGS; Ellesmere Port; On-site; GBP 90,000 - 125,000; Full time

Job summary

SGS is a leading Testing, Inspection and Certification company seeking a Senior Service Development Manager to shape and expand anti-fraud, customs modernization and revenue assurance solutions for government and public-sector clients. You will work across regions with a focus on emerging markets, collaborating with leaders, officials and technology partners to drive transformative outcomes.

The role requires driving growth across international markets, developing innovative government services,

Qualifications

• 7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments.
• Strong understanding of customs, taxation, border management or revenue assurance ecosystems.
• Proven experience in driving innovation across products, services, and business models.
• Exposure to business development, client engagement, commercial strategy or sales activities.

Responsibilities

• Drive global service growth across existing and new international markets.
• Develop innovative government solutions for customs valuation control, anti-illicit trade, track & trace, tax stamp programmes.
• Lead strategic business development with governments, authorities and revenue agencies.
• Influence tender strategies and major international bids; develop relationships with public-sector stakeholders.
• Collaborate with regional teams to accelerate growth opportunities and represent SGS at international forums.

Skills

7+ years experience

Customs & Tax knowledge

Product innovation

Business development

Stakeholder engagement

International experience

Entrepreneurial mindset

Job description

• Full-time

Company Description

WHO ARE WE?

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilities across 115 countries, supportedby a team of over 100,000 dedicated professionals. Withmore than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise –“when you need to be sure”– underscores our commitment totrust, integrity and reliability, enabling businesses tothrive with confidence. We proudly deliver ourexpert servicesthrough theSGS nameand a portfolio oftrusted specialized brands, includingApplied Technical Services,Brightsight,BluesignandNutrasource.

Job Description

Within our Government & Institutions and Trade Facilitation activities, SGS partners with governments around the world to strengthen revenue collection, combat fraud, facilitate legitimate trade and support economic development.

Our solutions help customs authorities, tax administrations and ministries of finance tackle some of today's most critical challenges:

• Illicit trade and smuggling
• Customs fraud and undervaluation
• Revenue leakage
• Border security and trade facilitation
• Digital transformation of customs and tax administrations

As governments increasingly seek innovative solutions to protect public revenues and modernize their operations, we are looking for an ambitious professional to help shape the future of our Anti-Fraud business worldwide.

The Opportunity

This is not a traditional product management role.

As Senior Service Development Manager - Tax & Customs Anti-Fraud, you will play a pivotal role in defining, developing and expanding SGS' portfolio of anti-fraud, customs modernization and revenue assurance solutions.

You will work at the intersection of:

• Government transformation
• Tax and customs administration
• Technology-enabled services
• International public-sector partnerships

You will collaborate with senior leaders, government officials, technology providers and commercial teams across multiple regions, with a strong focus on emerging markets and Africa.

What You Will Be Doing

Drive Global Service Growth

• Identify emerging market opportunities and develop innovative solutions addressing government challenges.
• Build compelling business cases and support investment decisions for new products and services.
• Drive growth initiatives across existing and new international markets.

Develop Innovative Government Solutions

Support the development and commercialization of services related to:

• Customs valuation control
• Anti-illicit trade initiatives
• Track & trace solutions
• Tax stamp programmes
• Risk management and intelligence solutions
• Customs modernization programmes

Lead Strategic Business Development

• Support complex opportunities with governments, customs authorities and revenue agencies.
• Contribute to tender strategies and major international bids.
• Develop relationships with key public-sector stakeholders and decision makers.
• Partner with regional commercial teams to accelerate growth opportunities.

Influence Global Stakeholders

• Collaborate with experts across commercial, operational, regulatory and technology functions.
• Represent SGS at international conferences, government meetings and industry forums.
• Act as a thought leader on anti-fraud, customs, taxation and trade facilitation topics.

Qualifications

Who We Are Looking For

• 7+ years of experience in tax, customs, trade facilitation, anti-fraud or government advisory environments.
• Strong understanding of customs, taxation, border management or revenue assurance ecosystems.
• Proven experience in driving innovation across products, services, and business models to strengthen unique value proposition
• Exposure to business development, client engagement, commercial strategy or sales activities.
• Ability to engage credibly with senior government stakeholders.
• Experience working across international and multicultural environments.
• Entrepreneurial mindset with a passion for creating and growing businesses.

Highly Desirable

• Experience in anti-fraud solutions, illicit trade prevention or revenue assurance.
• Experience with customs modernization, digital government or tax transformation projects.
• Experience working with public tenders and government procurement processes.
• Exposure to African markets.
• French language capabilities.

Additional Information

Why Join SGS?

• Contribute to programmes that directly impact national economies and public revenues.
• Work with governments across multiple continents.
• Influence the direction of a rapidly growing global business.
• Collaborate with international experts in customs, taxation, trade and technology.
• Enjoy significant visibility and career growth opportunities within the world's leading TIC company.