Senior Service Desk Manager & Automation Lead

Armstrong Knight; Shoreditch; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Vibrant Shoreditch location

Team social events

Job summary

Armstrong Knight in Shoreditch, London, is seeking a Technical Lead to build and manage a high-performing engineering team. You will drive automation initiatives, design scalable solutions, and collaborate with operations to deliver reliable services.

The role requires hands-on scripting, strong leadership, and the ability to define learning programs while growing with a fast-growing MSP environment.

Qualifications

• Experience leading engineering teams.
• Knowledge of deployment automation and scripting.
• Ability to define technical learning programs and process improvements.

Responsibilities

• Lead and develop a team of engineers and technicians.
• Define and implement the Technical Learning Program for the team.
• Oversee automated deployments of servers, networks and PCs.
• Manage case queues, SLA adherence and resource allocation.
• Capture and maintain knowledge bases, and ensure timely communications.

Skills

Team management

Engineering leadership

Automation

Scripting

KPIs

Client onboarding

Tools

Microsoft Server

AWS

Visio

PowerShell

SharePoint

Meraki

Veeam

Mimecast

AutoCAD

Job description

Armstrong Knight in Shoreditch, London, is seeking a Technical Lead to build and manage a high-performing engineering team. You will drive automation initiatives, design scalable solutions, and collaborate with operations to deliver reliable services.

The role requires hands-on scripting, strong leadership, and the ability to define learning programs while growing with a fast-growing MSP environment.