Senior Service Desk Engineer - 2nd/3rd Line, VDI Focus

Insight Investment; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading asset management firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. This highly technical role involves supporting the Service Desk and resolving both software and hardware issues. Candidates must have strong troubleshooting and communication skills, along with experience in Video Conferencing technologies, VMware Horizon View, and troubleshooting complex IT environments. Join a collaborative team focused on providing exceptional service in a dynamic office setting.

Qualifications

• In-depth experience in End User Compute space.
• Ability to perform root cause analysis.
• Experience with Application Deployment Solutions.

Responsibilities

• Act as escalation point for technical issues.
• Deliver 2nd Line Support across the business.
• Manage service tickets efficiently.
• Perform trend analysis for continuous improvement.

Skills

Troubleshooting skills

Video Conferencing knowledge

VMware Horizon View

Proficiency in PowerShell scripting

Excellent communication skills

Tools

ServiceNow ITSM module

Altiris

Microsoft FSLogix

Job description

A leading asset management firm is seeking a Senior Service Desk Analyst for a 12-month contract in London. This highly technical role involves supporting the Service Desk and resolving both software and hardware issues. Candidates must have strong troubleshooting and communication skills, along with experience in Video Conferencing technologies, VMware Horizon View, and troubleshooting complex IT environments. Join a collaborative team focused on providing exceptional service in a dynamic office setting.