Senior Service Desk Engineer

Robert Walters UK; Manchester; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

A dynamic and growing company in the Healthcare sector is seeking a Senior Service Desk Engineer to provide exceptional IT support. In this hybrid role, you will manage Active Directory, troubleshoot network issues, and ensure seamless operation of Office 365. This position offers excellent career progression opportunities within a forward-thinking organization. If you are passionate about IT and eager to adapt to new technologies, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Excellent Benefits Package

Holiday Allowance

Qualifications

• Minimum 2 years experience in IT support.
• Relevant IT qualifications such as Microsoft, Cisco, or CompTIA.

Responsibilities

• Manage Active Directory and provide desktop support.
• Troubleshoot network and email issues.

Skills

Active Directory Management

Desktop Support

Office 365 Management

Network Troubleshooting

Microsoft Applications Troubleshooting

Antivirus Management (ESET & Sophos)

Networking Devices Management

SQL Server Management

Virtualisation Skills

Excellent Communication Skills

Education

Microsoft Certification

Cisco Certification

CompTIA Certification

Tools

InTune/MDM

Job description

Our client, a leading company in the Healthcare sector, is experiencing continued growth and is looking to recruit a Senior Service Desk Engineer who will be responsible for providing technical support to onsite users.

Job Details

• Location: Spinningfields, Manchester (Hybrid)
• Salary: Up to £35,000 + Excellent Benefits package and holiday allowance
• Contract Type: Full-Time
• Experience Level: Associate
• Industry: IT
• Focus: IT Support
• Workplace Type: Hybrid

Key Responsibilities

1. Managing Active Directory
2. Providing desktop support
3. Managing Office 365
4. Troubleshooting network and email issues
5. Troubleshooting Microsoft applications
6. Managing new user and leaver administration
7. Managing antivirus solutions (ESET & Sophos)
8. Advanced management of networking devices (Firewall/Switches)
9. Managing storage troubleshooting (SANs & NAS)
10. Managing SQL Server
11. Hardware and software troubleshooting and problem-solving
12. Managing server management and maintenance

Requirements

1. Relevant IT qualifications such as Microsoft, Cisco, or CompTIA
2. Minimum of 2 years experience providing IT support to clients
3. Experience managing some or all of the key responsibilities listed above
4. Skills in Virtualisation, Networking, Storage, Azure, or Server Management
5. Excellent communication skills and ability to work independently or in a team
6. Willingness to learn new technologies and adapt to industry changes

Additional Skills

• InTune/MDM skills

Application Process

If you are interested in joining a dynamic and growing company with excellent career progression opportunities, please contact Luca Valeri for a confidential discussion at [e-mail] or call [phone].

About the Employer

Robert Walters Operations Limited is an employment business and agency, welcoming applications from all candidates.

Additional Job Information

• Reference: 50903803/001
• Date Posted: 2 May 2025
• Location: Manchester, Greater Manchester
• Salary Range: £31,000 - £35,000 per annum