Senior Service Desk Engineer

ZipRecruiter; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An innovative company in the Healthcare sector is seeking a Senior Service Desk Engineer to join their growing team. This role offers the opportunity to provide essential technical support to onsite users while managing key IT functions such as Active Directory, Office 365, and network troubleshooting. The ideal candidate will have a strong background in IT support, relevant certifications, and a passion for learning new technologies. This position not only promises a competitive salary but also excellent benefits and career progression opportunities within a dynamic workplace. If you are ready to take your IT career to the next level, this is the perfect opportunity for you.

Qualifications

• 2+ years of IT support experience with a focus on desktop and network troubleshooting.
• Relevant IT qualifications such as Microsoft, Cisco, or CompTIA.

Responsibilities

• Provide technical support to onsite users and manage Active Directory.
• Troubleshoot network and email issues while managing Office 365.

Skills

Active Directory Management

Desktop Support

Office 365 Management

Network Troubleshooting

Microsoft Applications Troubleshooting

Antivirus Management (ESET & Sophos)

Networking Devices Management

Storage Troubleshooting (SANs & NAS)

SQL Server Management

Problem-Solving Skills

Education

Microsoft Certifications

Cisco Certifications

CompTIA Certifications

Tools

ESET

Sophos

InTune/MDM

Job description

Job Description

Our client, a leading company in the Healthcare sector, is experiencing continued growth and is looking to recruit a Senior Service Desk Engineer responsible for providing technical support to onsite users.

Job Title: Senior Service Desk Engineer

Location: Spinningfields, Manchester (Hybrid)

Salary: Up to £35,000 + Excellent Benefits package and holiday allowance!

Key Responsibilities:

• Managing Active Directory
• Providing desktop support
• Managing Office 365
• Troubleshooting network and email issues
• Troubleshooting Microsoft applications
• Managing new user and leaver administration
• Managing antivirus (ESET & Sophos)
• Advanced management of networking devices (Firewall/Switches)
• Managing storage troubleshooting (SANs & NAS)
• Managing SQL Server
• Excellent hardware and software troubleshooting and problem-solving skills
• Managing server management and maintenance

Requirements:

• Relevant qualifications in IT such as Microsoft, Cisco, CompTIA
• A minimum of 2 years experience providing IT support to clients
• Experience in managing some or all of the key responsibilities listed above
• One or more of the following skills: Expert knowledge of Virtualisation, Networking, Storage, Azure or Server Management
• Excellent communication skills and ability to work independently or as part of a team
• Willingness to learn new technologies and adapt to changes in the IT industry

Desirable:

• Management of networking devices (Firewall/Switches)
• InTune/MDM skills
• Storage troubleshooting (SANs & NAS)
• SQL Server
• Knowledge of Virtualisation, Networking, Storage, Azure or Server Management

If you are looking to join a dynamic and growing company with great career progression opportunities, we would love to hear from you. For further information about this role, please contact me for a confidential discussion.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.