Senior Service Desk Analyst - M365/Intune/Cisco/Meraki

William Alexander Recruitment Ltd; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Service Desk Analyst for a specialty insurance client in central London. This permanent opportunity offers a competitive salary and the chance to work in a dynamic environment, with responsibilities focused on incident and problem management, requiring strong technical skills in various tools and platforms.

Qualifications

• Experience in 2nd - 3rd line support expected.
• Strong technical understanding with no escalation point.
• Potential to grow into a team lead role.

Responsibilities

• Manage incidents and problems effectively.
• Implement service improvements and manage changes.
• Provide technical expertise without escalation.

Skills

Incident Management

Problem Management

Service Improvement

Change Management

ITIL Knowledge

Education

ITIL Certification

Tools

Microsoft 365

Active Directory

Azure

Exchange

Cisco

Meraki

Intune

Job description

Senior Service Desk Analyst - M365/Intune/Cisco/Meraki

I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London.

This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future.

Experience required:

- Incident/Problem Management
- Service Improvement/Change Management
- Very Technical as there is no escalation point beyond this

Technical Skills:

- Microsoft 365/Active Directory/Azure/Exchange
- Cisco
- Meraki
- Intune
- Strong ITIL Knowledge (Ideally Certified)

This is a permanent position paying up to £55,000

Hybrid working - 3 days a week on-site in central London.

For more information, please feel free to email me a copy of your CV to (see below)

Successful applicants will be contacted within 24 hours of applying.

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Senior Service Desk Analyst - M365/Intune/Cisco/Meraki