Senior Service Designer (Salesforce)

UK Regulators' Network; Glasgow; Ibrido; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Ofgem is seeking a Senior Service Designer (Salesforce) to lead end-to-end Salesforce-enabled services. You will shape service journeys, workflows and interactions across multidisciplinary teams, balancing user needs with technical constraints and organisational priorities.

This senior role requires strong experience in service design and user-centred approaches, with the ability to influence across complex delivery environments.

Mansioni

• Lead the design of end-to-end Salesforce-enabled services across multidisciplinary teams.
• Shape service journeys, workflows and interactions to meet user needs while balancing technical constraints and organisational priorities.
• Act as a bridge between business stakeholders and technical teams to ensure design intent is clear and delivered.

Descrizione del lavoro

Ofgem

The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem

Requirements of the role

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a range of digital, data and AI initiatives, including the expansion of Salesforce-based services. As part of this, we are strengthening our service design capability to ensure that solutions are coherent, scalable and deliver consistent user experiences across the organisation.

As a Senior Service Designer (Salesforce), you will lead the design of end-to-end Salesforce-enabled services. You will work across multidisciplinary teams to shape service journeys, workflows and interactions, ensuring they meet user needs while aligning with technical constraints and organisational priorities. You will act as a bridge between business stakeholders and technical teams, ensuring that design intent is clear, feasible and effectively delivered.

This is a senior role requiring strong experience in service design, user-centred design approaches and the ability to influence across complex delivery environments.

Location

London, Glasgow, Cardiff

Contract type

Full time, Permanent

Profession

Corporate, Data, Design, Digital, Energy, Regulation, Stakeholder Engagement, Technology

Working pattern

Flexible working, Hybrid

Closing Date

02/11/2026