Senior Salesforce Service Designer: End-to-End Services

UKRN; Greater London, Glasgow, Cardiff; On-site; GBP 55,000 - 75,000; Full time

Job summary

Ofgem is seeking a Senior Service Designer (Salesforce) to lead the design of end-to-end Salesforce-enabled services within the Digital, Data and Security Services directorate. You will shape service journeys and interactions, working across multidisciplinary teams to ensure user needs are met while balancing technical constraints and priorities.

This senior role requires extensive experience in service design, user-centered approaches, and the ability to influence across complex delivery

Qualifications

• Experience in service design and user-centered design approaches.
• Strong knowledge of Salesforce-enabled services and related workflows.
• Ability to influence across complex delivery environments and translate business needs into design outcomes.

Responsibilities

• Lead the end-to-end design of Salesforce-enabled services.
• Shape service journeys, workflows and interactions across multidisciplinary teams.
• Ensure design intent is feasible, scalable and aligned with organisational priorities.

Skills

Service design

Salesforce

Stakeholder engagement

User-centered design

Job description

Ofgem is seeking a Senior Service Designer (Salesforce) to lead the design of end-to-end Salesforce-enabled services within the Digital, Data and Security Services directorate. You will shape service journeys and interactions, working across multidisciplinary teams to ensure user needs are met while balancing technical constraints and priorities.

This senior role requires extensive experience in service design, user-centered approaches, and the ability to influence across complex delivery