Senior Salesforce Service Designer (Hybrid)

UK Regulators' Network; Glasgow; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Ofgem is seeking a Senior Service Designer (Salesforce) to lead end-to-end Salesforce-enabled services. You will shape service journeys, workflows and interactions across multidisciplinary teams, balancing user needs with technical constraints and organisational priorities.

This senior role requires strong experience in service design and user-centred approaches, with the ability to influence across complex delivery environments.

Responsibilities

• Lead the design of end-to-end Salesforce-enabled services across multidisciplinary teams.
• Shape service journeys, workflows and interactions to meet user needs while balancing technical constraints and organisational priorities.
• Act as a bridge between business stakeholders and technical teams to ensure design intent is clear and delivered.

Job description

Ofgem is seeking a Senior Service Designer (Salesforce) to lead end-to-end Salesforce-enabled services. You will shape service journeys, workflows and interactions across multidisciplinary teams, balancing user needs with technical constraints and organisational priorities.

This senior role requires strong experience in service design and user-centred approaches, with the ability to influence across complex delivery environments.