Senior Service Designer

NHS BLOOD AND TRANSPLANT; Tewkesbury; Vor Ort; GBP 65.000 - 85.000; Vollzeit

Zusammenfassung

NHS Blood and Transplant is seeking a Senior Service Designer to lead end-to-end service design for donor experiences across digital and offline channels. You will drive evidence-based design, run co-design workshops, and collaborate with cross-functional teams to transform the donor journey.

Join a mission-driven organisation that values user needs, rapid iteration, and measurable outcomes in life-saving services across the UK.

Qualifikationen

• Experience designing services in health, public sector, or donor-facing contexts.
• Strong ability to engage diverse stakeholders and translate evidence into design.
• Expertise in facilitating co-design workshops with patients, donors, and staff.

Aufgaben

• Lead creation and iteration of design artefacts and prototypes with service users and stakeholders.
• Develop service propositions and service maps to align delivery teams.
• Champion human-centered design tools across the organisation (research, mapping, ideation, co-design, prototyping, storyboarding).
• Lead and facilitate co-design workshops with a wide range of stakeholders including donors, patients and colleagues.
• Execute the service vision and implement service design within a multi-disciplinary team.

Kenntnisse

Human-centered design

User research

Service mapping

Co-design

Prototyping

Storyboarding

Workshop facilitation

Stakeholder engagement

End-to-end service design

Jobbeschreibung

As a Senior Service Designer, you will work as part of a multidisciplinary agile team to deliver services for donors at NHSBT. You will design the end-to-end journey which helps the user to complete their goal. Putting users' needs at the heart of your work, you will make people's interactions with NHBST as simple and quick as possible. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by NHSBT. You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. Your role responsibilities will also include:

• Lead the creation and iteration of design artefacts prototypes with key service users and stakeholders.
• Develop service proposition(s) and service maps to align the delivery team
• Champion the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Responsible for designing, leading and facilitating co-design workshops with wide range of stakeholders including end users including potential or current donors, patients and colleagues,
• Responsible for executing the service vision, reimagining the service experience and implementing the service design and development of it as part of a multi-disciplinary team (designers, developers, testers, analysts).

At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life-saving organisation.

Join our dedicated team in NHSBT organ donation and transplantation (ODT). You'll be part of a programme team at the forefront of organ transplantation transformation, ultimately saving and improving lives. The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life-saving products and treatments to everyone that needs them, helping to bridge the gap between shortage of organs available and demand. As a service designer at NHSBT, you directly impact how we understand and design for the needs of our donors, families, the patients we serve, and our people, who deliver and operate services. This is critical to our mission to save and improve lives., It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood & Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.