Senior Service Designer

DesignJobs; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Faculty is seeking a Senior Service Designer to design complex service ecosystems across client environments, balancing user needs with business goals within our Applied AI division. You will map intricate user journeys and lead cross-functional alignment to deliver scalable AI-enabled services.

You will collaborate with government and public sector clients to transform public service delivery, facilitate high-impact workshops, and craft compelling artefacts for decision-makers.

Qualifications

• Advanced user research techniques with strategic insight.
• Expertise in systems thinking and actionable service blueprints.
• Strong facilitation for cross-functional client workshops.
• Experience designing and refining service prototypes.
• Experience with government/public sector projects.

Responsabilités

• Lead complex user research and translate findings into actionable recommendations.
• Create comprehensive enterprise user journey maps.
• Design service blueprints optimizing people, processes, and AI.
• Lead stakeholder workshops to tackle systemic challenges.
• Develop visual artefacts and narratives for client decisions.
• Direct prototyping and co-design sessions across client apps.

Connaissances

User research expertise

Systems thinking

Facilitation of workshops

Service blueprinting

Prototyping and testing

Description du poste

## facultyLondon# Senior Service Designer at facultyON-SITESENIORPosted about 18 hours ago## Quick Summary### Role OverviewThe Senior Service Designer designs complex service ecosystems within the Applied AI division to balance user needs with strategic commercial goals. You will lead cross-functional alignment and map intricate user journeys to transform organizational challenges into scalable solutions.### Key Responsibilities* Lead complex user research initiatives and synthesize findings into actionable recommendations* Guide the creation of comprehensive user journey maps for enterprise environments* Design detailed service blueprints to optimize the interplay between people and AI* Facilitate collaborative stakeholder workshops to solve systemic organizational challenges* Craft compelling visual artefacts and narratives for client decision-makers* Direct prototyping efforts and co-design sessions to validate service models### Requirements Snapshot* Advanced knowledge of user research techniques and strategic insight translation* Deep expertise in systems thinking and creating actionable service blueprints* Strong facilitation capabilities for leading diverse cross-functional partner workshops* Demonstrated skill in designing and refining service prototypes through feedback* Experience working with or within government and public sector organizations### Expected ImpactYou will transform complex organizational challenges into innovative, scalable AI solutions that build lasting client capabilities. By bridging the gap between human needs and technical implementation, you will ensure AI applications move the needle for global customers.A DesignJobs.World summary of the employer's posting, written to highlight scope, requirements, and fit (AI-assisted, human-reviewed). For full details, see the description below.## Job Description## **Why Faculty?**We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.**About the role**As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross-functional alignment. By shaping multi-channel services, facilitating high-impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build lasting client capabilities.**What you'll be doing:*** Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations.* Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states.* Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations.* Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities.* Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers.* Directing prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment.* Collaborating with government and public sector clients to transform public service delivery through AI and design.**Who we're looking for:*** Advanced knowledge of diverse user research techniques, with a proven ability to translate insights into strategic client action.* Deep expertise in systems thinking and creating actionable service blueprints for multi-faceted enterprise environments.* Strong facilitation capabilities, with extensive experience leading client workshops that align diverse, cross-functional partners.* Demonstrated skill in designing, testing, and refining service prototypes through continuous client and user feedback.* High proficiency in producing clear, visually engaging design artefacts that communicate complex operational processes effortlessly.* A collaborative mindset with a track record of partnering effectively across data science, engineering, and client delivery teams.* Experience working with or within government entities and public sector organisations.## **Our Recruitment Ethos**## We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.