Senior Service Delivery Leader — IT Projects & Growth

Astreya Limited; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

Astreya Limited is seeking a Service Delivery Senior Manager in the United Kingdom to lead diverse operations teams, manage client expectations, and drive delivery performance across multiple IT disciplines. The role requires strong leadership, multitasking, and the ability to align service delivery with growth strategies.

You will work closely with sales and business development to shape service offerings, manage complex projects, and ensure high-quality outcomes while maintaining client

Qualifications

• Bachelor's degree and 8+ years' related experience, or equivalent.
• Ability to lead cross-functional teams and projects.
• Proven track record delivering complex IT projects.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide leadership to diverse operations teams.
• Report delivery metrics to customers on service delivery.
• Oversee onboarding, training, and service improvements for teams.
• Drive client meetings on performance, quality and processes.
• Coordinate with BD and client teams to support growth and SOW content.
• Define roadmaps with SMEs and translate into user stories or RFPs.
• Collaborate with Recruiting to build candidate pipelines and interview where needed.
• Manage large IT projects across time, cost, quality and benefits realization.

Skills

Leadership

IT Infrastructure

Project management

Stakeholder management

Communication skills

Problem solving

Education

Bachelor's degree in IT/Related field

Job description

Astreya Limited is seeking a Service Delivery Senior Manager in the United Kingdom to lead diverse operations teams, manage client expectations, and drive delivery performance across multiple IT disciplines. The role requires strong leadership, multitasking, and the ability to align service delivery with growth strategies.

You will work closely with sales and business development to shape service offerings, manage complex projects, and ensure high-quality outcomes while maintaining client