Senior Service Consultant

QinetiQ Group plc; West of England; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Matched pension with life assurance

Generous holiday allowance

Health & dental insurance

Employee discount portal

Armed Forces Covenant & Gold Award

Volunteering opportunities

Job summary

QinetiQ Group plc is seeking a Senior Service Consultant to provide SME input across its full-service portfolio, leading Bid and Pre Bid activities and shaping high-quality service inputs aligned to MoD requirements.

You will collaborate with customer-facing teams to design and deliver service integration, support, and management models across the full service lifecycle while engaging directly with MoD and government stakeholders. Hybrid work from Bristol or Malvern is available.

Qualifications

• Experience in service design, architecture and development within large organisations.
• Proven history contributing to Bid and Pre Bid activities with compliant service inputs.
• Experience working in MoD or government environments with governance and risk awareness.
• Ability to interpret requirements and map solutions to MoD frameworks.
• Strong track record engaging senior stakeholders and cross-functional teams.

Responsibilities

• Act as SME to support bid responses, define service models and cost estimates.
• Collaborate with Service Design, Service Operations and Technical Operations teams.
• Ensure proposed solutions align with policies and processes.
• Engage with MoD and government stakeholders to develop compliant solutions.
• Lead or contribute to Bid and Pre Bid activities with high-quality inputs.

Skills

Service Design

Service Architecture

Bid management

Stakeholder engagement

MoD experience

Service integration

SAFe

ITIL 4

Tools

SAFe

ITIL 4

Job description

As a Senior Service Consultant, you will provide subject matter expertise (SME) across QinetiQ's full-service portfolio, focused on leading and contributing to Bid and Pre Bid activities. This includes shaping high quality bid responses, integration, and management requirements are fully understood, articulated, and aligned to customer expectations. Day-to-day, you will be working collaboratively with customer facing teams designing and delivering service integration, support, and management models throughout the full-service lifecycle. A key part of the role is engaging directly with the Ministry of Defence and wider government stakeholders, and associated delivery partners to support the development of operationally sound and compliant solutions. Your responsibilities will include:

• Acting as an SME, providing service lifecycle insight to support bid responses and proposals, identifying customer and business requirements, and defining suitable support models with associated cost estimates
• Operating autonomously, demonstrating the ability to independently resolve complex issues with minimal direction
• Ensuring all proposed customer solutions are fully aligned with established Service and Technical Operations policies, standards, and processes
• Influencing stakeholders at a range of positions and levels, promoting alignment, understanding, and positive outcomes
• Collaborating with SD&T (Service Design and Transition), Service Operations, and Technical Operations teams to ensure service design packages are fully developed, approved, and ready to enable a successful Service Transition
• Applying knowledge of MoD bid processes, frameworks, and solution requirements to shape compliant, high quality service inputs into MoD bid submissions and supporting documentation
  Significant experience in Service Design, Service Architecture, and Service Development within large and complex organisations
• Demonstrable experience contributing to or leading Bid and Pre Bid activities, including producing high quality service inputs, support models, and costed responses
• Proven background working within Ministry of Defence (MoD) environments or government environments, applying knowledge of governance, service expectations, risk, and operational constraints
• Previous experience shaping and contributing to MoD bid submissions, including interpreting requirements, aligning solutions to MoD frameworks, and producing compliant service documentation
• Strong track record of engaging and influencing senior stakeholders, customers, partners, and internal teams across a variety of levels and organisational structures
• Previous experience producing service artefacts, including service models, integration diagrams, high-level plans, service design packages, and operational documentation, ITIL 4 Managing professional or other advanced ITIL certifications beyond foundational level
• SAFe certification or equivalent experience working within SAFe

We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is 37 hours per week-based at either our Bristol or Malvern site. Hybrid working patterns available. This role will involve travel to other sites or customer sites.

Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Consultant at either our Bristol or Malvern site, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds., As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.