Senior Service Advisor

Intoloop; Leeds; On-site; GBP 35,000 - 53,000; Full time

Job summary

A leading automotive company seeks a Senior Service Advisor in SE London. The role involves managing customer interactions throughout the service journey while ensuring high standards of communication and service delivery. With a competitive salary and additional training opportunities, it's a great chance for experienced individuals in the motor industry.

Benefits

Company car after probation

Training & development opportunities

Industry-leading benefits package

Qualifications

• Experience as a Service Advisor or similar role in the motor industry.
• Clean UK driving license held for at least 12 months.
• Eligibility to work in the UK.

Responsibilities

• Act as the main point of contact for customers through their service journey.
• Keep customers updated on service progress and additional work needed.
• Ensure timely completion of service documentation and oversee vehicle presentation.

Skills

Customer Relationship Management

Communication

Problem-Solving

Job description

Senior Service Advisor - Premium Automotive Brand

SE London

As a Senior Service Advisor, you'll be the main point of contact for customers throughout their service journey, from initial consultation to vehicle handover. You'll ensure all work is clearly communicated, professionally managed, and completed to a high standard, while maintaining strong customer relationships and expectations.

Key responsibilities include:

• Greeting customers warmly and professionally throughout the day
• Keeping customers informed about service progress and any additional work needed
• Delivering excellent service through clear, consistent communication
• Maintaining up-to-date knowledge of available aftersales products and services
• Ensuring timely and accurate completion of all service documentation
• Coordinating job allocation with workshop technicians based on time and capability
• Overseeing the care and presentation of customer vehicles before return

We're looking for someone who:

• Has previous experience as a Service Advisor or in a similar role within the motor industry (essential)
• Holds a valid, clean UK driving licence (held for at least 12 months)
• Is eligible to work in the UK

Package:

• Base Salary: £35,000
• On-Target Earnings (OTE): £45,000-£53,000+ per annum
• Benefits: Company car (after the probation period), training & development opportunities, and an industry-leading benefits package
• Working Hours:
• Monday to Friday: 8:00am - 6:00pm
• Saturday: 8:00am - 12:30pm (1 in 3 Saturdays, paid as additional hours)

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission