Senior Security Officer - London - W1S

Ward Security; Greater London; Hybrid; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Programme

ReWard Benefits Platform

Life Assurance

Training & Career Development

Employee Referral Scheme

Cycle to Work Scheme

Pension

Wellbeing Support

Job summary

Ward Security in London is seeking a highly motivated Senior Security Officer to support operations at a prominent corporate site. You will maintain a safe, secure and welcoming environment while delivering exceptional customer service to staff, visitors and callers.

The role requires a valid SIA licence, a minimum of one year in corporate security, and the ability to manage multiple tasks, carry out ID checks, respond to emergencies and supervise reception areas.

Qualifications

• Valid SIA Licence
• 1+ year experience in security, preferably corporate
• Excellent customer service and communication skills
• Professional appearance and conduct

Responsibilities

• Provide front-of-house service for staff, visitors and callers with clear information
• Maintain high security standards, perform ID checks and report issues promptly
• Respond to incidents and emergencies calmly and take appropriate action
• Complete accurate incident reports to management standards
• Maintain safe working environment by addressing health and safety risks
• Oversee reception and meeting area presentation and supervise cleaning staff

Skills

Customer service

Communication

SIA Licence

Job description

Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your professional appearance, communication skills and ability to remain calm under pressure?

If you thrive in a corporate environment, enjoy supporting staff and visitors, and take pride in maintaining high standards of security and presentation — we want to hear from you.

We are recruiting a highly motivated and professional Senior Security Officer to support operations at a prominent facility in London. In this role, you’ll be responsible for maintaining a safe, secure and welcoming environment while delivering exceptional customer service to staff, visitors and callers.

You’ll bring a strong background in corporate security, excellent communication skills and the ability to manage multiple responsibilities effectively. From carrying out identification checks and responding to emergencies to providing information and overseeing the presentation of key reception and meeting areas, you’ll play an important role in ensuring the smooth running of the site.

Location: London, W1S 1JD

Pay Rate: £14.85 per hour

Shift Pattern: 56 hours per week – day shifts on a 7/3, 7/4 pattern

Requirement: Valid SIA Licence

What you can expect:

We offer a range of benefits to each member of our team. From day one, you’ll have access to a range of benefits, including:

• Employee Assistance Programme – 24/7 confidential support and expert advice for personal, professional and wellbeing matters.
• ReWard Benefits Platform – Access discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.
• Life Assurance – Financial reassurance and support for your loved ones should the unexpected happen.
• Training & Career Development – Access to training and development opportunities to support your professional growth and career progression.
• Employee Referral Scheme – Recommend someone you know for a role at Ward and benefit from our employee referral reward when they successfully join and meet the scheme criteria.
• Cycle to Work Scheme – Helping you save on the cost of a new bike and equipment through salary sacrifice.
• Pension – A workplace pension to help you plan for your future.
• Wellbeing Support – Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.

About the Role:

As a Senior Security Officer, you’ll play an important role in maintaining the security, professionalism and smooth day-to-day operation of a prominent corporate site. You’ll act as a key point of contact for staff and visitors, providing clear information and assistance while ensuring security procedures are followed and the premises remain safe and presentable.

Your key responsibilities will include:

• Provide a professional front-of-house service, acting as a point of contact for staff, visitors and callers. Deliver clear, concise information in person, over the telephone and by email, ensuring everyone receives a helpful and welcoming experience.
• Maintain high security standards, carrying out identification checks, remaining vigilant to suspicious activity and potential security risks, and reporting any issues promptly to the supervisor or duty manager.
• Respond effectively to incidents and emergencies, dealing with conflict appropriately, maintaining a calm and professional approach and taking the necessary action to protect people and property.
• Complete accurate incident reports and communicate key information, ensuring reports meet management standards and that relevant concerns are escalated appropriately.
• Maintain a safe and secure working environment, remaining alert to health and safety risks and using initiative to identify and address issues as they arise.
• Oversee the presentation of reception and communal areas, including the foyer, staff areas and boardroom, supervising cleaning staff to help ensure these spaces remain clean, tidy and professional.
• Support the smooth running of site operations, managing competing priorities, demonstrating strong organisational skills and maintaining a professional standard of conduct and personal presentation at all times.

What we’re looking for?

• A valid SIA Licence and at least one year's proven experience working as a Security Officer, including a minimum of one year's experience within a corporate security environment.
• Excellent customer service and communication skills, with the confidence to engage professionally with staff, visitors and callers and provide clear information in person, over the telephone and by email.
• Strong verbal and written communication skills, including the ability to produce clear, concise and accurate reports and document incidents to the required standard.
• A professional attitude and high standard of personal presentation, with the ability to represent Ward Security and the client positively at all times.
• Strong observation and surveillance skills, with excellent attention to detail and the ability to recognise security concerns, identify health and safety risks and respond appropriately.
• Good IT skills, with the ability to operate security detection systems and emergency equipment and manage relevant information effectively.
• Excellent organisational and multitasking skills, with the ability to prioritise responsibilities, manage competing demands and help ensure the smooth running of site operations.
• A proactive and resourceful approach, demonstrating initiative, sound judgement and the ability to resolve issues and respond confidently to unexpected situations.
• Reliable and punctual, with a strong commitment to attendance and the ability to meet the requirements of a 56-hour working week on the specified day-shift pattern.
• Ability to provide a minimum of 5 years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.
• The ability to work independently while maintaining high standards of professionalism, customer service, security and site presentation.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.