Senior Sea Freight Import Coordinator - Ipswich

Unsworth; Ipswich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in Ipswich seeks a Senior Sea Freight Import Coordinator to manage sea freight shipments and provide exceptional customer service. This mid-senior level role offers a competitive salary, hybrid working, and opportunities for career development within a supportive team environment.

Benefits

Healthcare Plan

Enhanced holiday scheme

Cycle to work program

Gym and experience day discounts

Loyalty rewards and recognition scheme

Qualifications

• Proven experience in import sea freight operations is essential.
• Proficiency with CargoWise or similar systems is desirable.
• Experience with purchase order management is a plus.

Responsibilities

• Managing end-to-end import sea freight shipments.
• Liaising with overseas agents and clients for timely cargo dispatch.
• Issuing accurate invoicing and job costing.

Skills

Organisational skills

Time management

Communication

Customer service

Problem-solving

Tools

CargoWise

Transport Management Systems

Job description

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About The Role

Are you an experienced import professional looking for your next challenge? Unsworth, a multi award-winning logistics and supply chain solutions provider, is seeking a Senior Sea Freight Import Coordinator to join our dynamic import team in Ipswich.

In this key role, you'll be responsible for managing sea freight shipments from origin to final delivery, providing exceptional customer service and ensuring smooth, efficient operations. This is an exciting opportunity to work in a fast-paced environment where innovation, collaboration, and career development are part of everyday life.

About Us

At Unsworth, we combine cutting-edge technology with decades of industry expertise to simplify global trade. As a trusted and independent freight forwarder, we’re proud to help our clients stay ahead with tailored supply chain solutions.

What You’ll Be Doing

• Managing end-to-end import sea freight shipments
• Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
• Accurately managing shipments using CargoWise within agreed KPIs
• Maintaining high data quality standards to provide our clients with real-time updates via our industry-leading visibility platform
• Ensuring timely receipt and processing of documents and customs clearance information
• Planning and organising final delivery in line with client needs
• Proactively track and trace shipments, addressing any delays or issues
• Ensuring client SOPs are consistently followed
• Issuing accurate invoicing and job costing
• Building strong relationships with clients to maximise long-term business opportunities

What We’re Looking For

• Proven experience in import sea freight operations within a freight forwarding company - essential
• Proficiency with CargoWise (or similar Transport Management Systems) is desirable
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Strong attention to detail and effective problem-solving abilities
• A proactive, solutions-driven attitude with keen attention to detail
• Experience with purchase order management is a plus

What’s On Offer

• Competitive salary package
• Hybrid working for better work-life balance
• Award-winning training and genuine career development
• A supportive, diverse, and innovative team environment
• A range of staff benefits including:
• Healthcare Plan
• Enhanced holiday scheme
• Cycle to work program
• Gym and experience day discounts
• Loyalty rewards and recognition scheme

Apply Now

If this sounds like the next step in developing your career then lose no time and apply online today.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Transportation, Logistics, Supply Chain and Storage

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