Senior Scheduler

Baywater Healthcare; Crewe; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual leave 23–25 days

Life Insurance

Company Pension

Health cash plan

Employee Assistance Programme

Pluxee benefits platform

Cycle to work

Blue Light card

Wellbeing app access

Care in the community

Job summary

Baywater Healthcare is seeking a Senior Scheduler in Crewe, Cheshire with hybrid working options. You will support the Scheduling Team, manage technician resources across regions and ensure service levels are met while driving improvements in scheduling processes.

You will work closely with Regional Managers and field-based colleagues to resolve operational challenges and deliver exceptional patient care across the UK.

Qualifications

• Experience leading, mentoring or supporting a team.
• Excellent organisational and planning skills.
• Strong communication and relationship-building abilities.
• High attention to detail and analytical mindset.
• Time-management and self-motivation.
• Proficient with Microsoft Office, especially Excel, Word and Outlook.
• Proactive, resilient and solution-focused.
• Ability to work independently within a collaborative team.
• Experience in scheduling, logistics or workforce planning.
• Experience working with field-based teams.
• Project-based work experience.
• Good geographical knowledge.

Responsibilities

• Support the leadership, coaching and development of the Scheduling Team.
• Coordinate and communicate key scheduling updates during daily operational calls.
• Ensure urgent and critical jobs are allocated and completed within service levels.
• Manage technician availability and resource allocation across regions.
• Provide support through the technician hotline and resolve issues.
• Lead scheduling and resource management projects.
• Assist with training, welfare and performance management and process documentation.
• Investigate scheduling queries, escalations and complaints.
• Analyse scheduling reports to improve efficiency and performance.
• Drive continuous improvement initiatives and best practices.
• Deputise for the Scheduling Team Leader as required.

Skills

Team leadership

Organisational skills

Communication

Attention to detail

Time management

Microsoft Office

Solution oriented

Independence within a team

Scheduling experience

Field-based team experience

Project work

Geographical knowledge

Tools

Microsoft Excel

Word

Outlook

Job description

Baywater healthcare has an exciting new opportunity for a Senior Scheduler, based in Crewe, Cheshire (hybrid) to support our scheduling operation and help ensure our field teams deliver an exceptional service to patients across the UK.

Join us and be part of the change, making a difference in thousands of people’s lives

Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you're looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

About the Role:

Reporting to the Scheduling Team Leader, the Senior Scheduler acts as a deputy within the scheduling function, supporting the day-to-day management and development of the team. You'll play a key role in ensuring technician resources are utilised effectively, operational targets are achieved, and patient appointments are delivered efficiently across multiple regions.

This is a fantastic opportunity for an organised and people-focused professional with scheduling, logistics or workforce planning experience who is ready to take the next step in their career.

You'll work closely with Regional Team Managers and field-based colleagues, providing guidance, resolving operational challenges, and driving continuous improvement across scheduling processes.

What You Will Be Doing:

• Support the leadership, coaching and development of the Scheduling Team.
• Coordinate and communicate key scheduling updates during daily operational calls.
• Ensure that urgent and critical jobs are allocated and completed within agreed service levels.
• Manage technician availability and resource allocation across regions.
• Provide support through the technician hotline, resolving field-based operational issues.
• Lead and support scheduling and resource management projects.
• Assist with training, welfare, performance management and process documentation.
• Investigate and resolve scheduling queries, escalations and complaints.
• Analyse scheduling reports and provide insights to improve efficiency and performance.
• Drive continuous improvement initiatives and support best practice across the team.
• Deputise for the Scheduling Team Leader when required.

About You:

We are looking for someone who is highly organised, proactive and passionate about delivering excellent service through effective scheduling and team support.

• Experience leading, mentoring or supporting a team.
• Excellent organisational and planning skills.
• Strong communication skills with the ability to lead effective relationships at all levels.
• High attention to detail and strong analytical ability.
• Self-motivated with excellent time-management skills.
• Confident using Microsoft Office applications, particularly Excel, Office and Word.
• Positive, resilient and solution-focused approach.
• Ability to work independently while contributing to a collaborative team environment.
• Experience within scheduling, logistics or workforce planning environments.
• Experience working with field-based teams.
• Project-based work experience.
• Good geographical knowledge.

What You Will Receive:

• Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years)
• Life Insurance cover
• Company Pension Scheme
• Finance and Protection through SimplyHealth (our company insurance scheme)
• Health and Wellbeing (which includes the access to our wellbeing app that helps boost your physical and mental health)
• Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services
• Employee Assistance Programme - which supports you and your family with individual specialist advice
• Access to our online benefits platform Pluxee (which includes offers on holidays and travel money)
• Cycle to work scheme
• Access to Blue Light card - unique only to healthcare workers!
• And many more!

Diversity & Inclusion

At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.

About us

Our goal:
Our goal is not just to develop better products and services though - it's about improving the quality of people's lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise:
Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.