Senior Salesforce System Administrator

Wellcome Trust; London; Hybrid; GBP 66,000 - 77,000; Full time

Job summary

An established industry player is seeking a Senior Salesforce System Administrator to enhance their Salesforce Funding & Relationships Platform. This pivotal role involves managing user accounts, customizing objects, and leading projects to improve system functionality. The ideal candidate will have a Salesforce Administrator certification and experience in project management, ensuring the platform meets organizational needs. Join this dynamic team and contribute to a culture of inclusivity and innovation while working in a hybrid environment that balances in-office and remote work.

Qualifications

• Salesforce Administrator certification required.
• Proven experience in data management and reporting.
• Experience in project management and Agile methodology.

Responsibilities

• Manage and optimize Salesforce platform for organizational needs.
• Lead data audits and cleansing activities for accuracy.
• Develop and maintain grant funding data reports and dashboards.

Skills

Salesforce Administrator certification

Data management and reporting

Project management

Agile methodology

Excellent verbal and written communication

Tools

Salesforce

APIs

Job description

Senior Salesforce System Administrator page is loaded

Senior Salesforce System Administrator

Apply locations London time type Full time posted on Posted Yesterday job requisition id R-002583

Salary: £66,400

Closing date: Tuesday, 20 May 2025

Contract type: Permanent

The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships.

We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

These challenges need the bold science we support, but they won’t be solved by science alone.

We are looking for a Senior Salesforce System Administrator to join our Funding Operations and Governance team in Research Funding on a permanent position.

Where in Wellcome will I be working?

Wellcome is seeking an experienced Senior Salesforce Administrator to manage and optimise our Salesforce Funding & Relationships Platform. This pivotal role will ensure the platform meets organisational needs, enables business transformation, and leads efforts in data reporting, monitoring, and enhancing data accuracy across Wellcome’s funding portfolio.

You will be based in the Research Funding department and have a strong focus on grant funding functionality, processes and data within Salesforce and you will work closely with other Salesforce Administrators in the department. You will also be part of a matrix team which supports other Salesforce applications (relationship management, finance, contracts) at Wellcome and you will work closely with the Strategic and Technical Leads for the platform, and the Product Manager.

What will I be doing?

The Senior Salesforce System Administrator plays a critical and varied role in managing and optimising the Salesforce platform across Wellcome and data to meet organisational needs.

As a Senior Salesforce System Administrator , you will:

• Develop a robust system architecture with the technical lead for reliable data models and reporting and configure and maintain Salesforce applications with a focus on grant funding functionality, manage user accounts and security settings, customise objects, and collaborate on custom solutions and integrations to improve system functionality.

• Capture user needs and identify enhancement opportunities in collaboration with subject matter experts and external partners.

• Develop and maintain grant funding data reports and dashboards for stakeholders across Wellcome, lead data audits and cleansing activities for data accuracy and analysis, while maintaining knowledge of Salesforce data models.

• Lead Salesforce projects from inception to completion, gather requirements, input into the platform roadmap, support Wellcome teams with training and guidance documents, troubleshoot issues, and generate usage statistics.

• Demonstrate Wellcome's values, contribute to an inclusive culture, and undertake tasks aligned with managing the Funding & Relationships Platform, adapting to changes in role as required to deliver Wellcome's mission.

• Contribute to a diverse and inclusive culture across the organisation, collaborating across departments.

Is this job for me?

This role is integral to the ongoing maintenance and development of our Salesforce infrastructure, and we seek a motivated individual who is enthusiastic about contributing to Wellcome's vision and strategic objectives. It’s a varied role which will allow you to work across several departments and different functional areas at Wellcome, and a typical day might include anything from configuration, discovery meetings to providing data to senior stakeholders.

We are looking for someone who:

• Possession of Salesforce Administrator certification with a strong understanding of the Salesforce platform and data models, including Service Cloud, Lightning Experience, and experience with Salesforce integrations using APIs.

• Proven experience in delivering high-standard projects within tight deadlines and capability in Agile methodology. Ability to translate user stories into technical solutions and manage multiple pieces of work across stakeholder groups.

• Excellent verbal and written communication skills, able to present complex information simply and build strong relationships with stakeholders at all levels.

• Ability to form collaborative working relationships across a matrix team structure, comfortable working in a changing, complex, and sometimes ambiguous environment, self-motivated and proactive.

• Knowledge of Wellcome’s mission and strategic priorities, demonstrating a keen interest in delivering Wellcome’s vision, commitment to continuous personal development, and adaptability to changing priorities.

To apply for this role please submit an update CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.

Minimum Criteria:

• Salesforce Administrator certification.

• Proven data management and reporting experience.

• Project management, including Agile methodology.

• Experience in delivering training and writing guidance in plain English and training stakeholders to use reporting tools and comprehend data.

Interview dates: W/C Monday, 16 June

You can view the full job description on our website

You can read more about the benefits we offer our employees on our website

Our Hybrid Way of Working

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.

At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term condition.Please visit our website for more information on adjustments and accessibility, or contact us [e-mail] .

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