Senior Salesforce Service Cloud Admin: Drive CRM Innovation

Steadman Brown; Bath; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Benefits

Flexible working arrangements

Salesforce certification support

Job summary

A leading IT services firm in Bath is seeking a Senior Salesforce Administrator. In this role, you will manage and optimize the Salesforce Service Cloud environment, enhancing customer service efficiency. Ideal candidates will possess extensive experience in Service Cloud, excellent communication skills, and a problem-solver mindset. The position offers competitive salary, bonus, and flexible working arrangements.

Qualifications

• Proven track record of managing complex Service Cloud environments.
• Strong understanding of case management and service analytics.
• Experience with automation tools like Flow and Process Builder.

Responsibilities

• Oversee configuration and customisation of Salesforce Service Cloud.
• Translate business needs into scalable Service Cloud solutions.
• Maintain data integrity through regular audits and data cleansing.

Skills

Salesforce Service Cloud expertise

Communication skills

Problem-solving mindset

Attention to detail

Understanding of automation tools

Job description

A leading IT services firm in Bath is seeking a Senior Salesforce Administrator. In this role, you will manage and optimize the Salesforce Service Cloud environment, enhancing customer service efficiency. Ideal candidates will possess extensive experience in Service Cloud, excellent communication skills, and a problem-solver mindset. The position offers competitive salary, bonus, and flexible working arrangements.